<p>This Patient Access Representative II role is a full-time, benefits-eligible hospital position based in Bluffton/Hilton Head, South Carolina, working a defined 12-hour shift schedule — Wednesday through Saturday, 7:00 a.m. to 7:00 p.m. The position sits at the front line of the patient experience, handling registration, insurance verification, financial clearance, and point-of-service collections across multiple service areas including the Emergency Department. It is a strong fit for a detail-oriented healthcare administrative professional who thrives in a fast-paced acute care environment and wants a compressed workweek with consistent hours.</p>
<h3>Perks and Benefits</h3> <ul> <li>Competitive benefits package including medical, dental, and vision coverage</li> <li>Defined, predictable schedule — four 12-hour shifts per week (Wednesday–Saturday), no guesswork on hours</li> <li>Retirement plan options through a large, nationally recognized health system</li> <li>Career advancement resources and leadership development pathways within a 135-region national organization</li> <li>Reasonable accommodations policy for qualified individuals with disabilities</li> <li>E-Verify participating employer; employment eligibility confirmation supported</li> <li>Required vaccinations (including COVID-19 and influenza) confirmed prior to start date per company policy</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Wednesday–Saturday, 7:00 a.m.–7:00 p.m. — a true compressed workweek with three consecutive days off</li> <li>Performs full patient registration at date of service, including pre-admission, admission, reception, and discharge functions</li> <li>Collects and verifies complete patient demographic information and scans Protected Health Information (PHI) per compliance standards</li> <li>Secures and explains all required legal and consent forms: Advance Directives, Conditions of Service, Consent for Treatment, Important Message from Medicare, and EMTALA documentation</li> <li>Conducts insurance verification, benefits confirmation, coverage and eligibility checks, and obtains authorizations for both scheduled and unscheduled hospital services</li> <li>Performs medical necessity checks and verification in accordance with CMS requirements; provides inpatient visit notification to payors</li> <li>Employs compliant point-of-service patient liability collection techniques before, during, and after the date of service; performs hospital cash reconciliation and secured payment entry</li> <li>Assists with scheduling diagnostic procedures — data entry in scheduling system, patient appointment instructions, and coordination of post-discharge care</li> <li>Must be proficient in at least two Patient Access service areas, including the Emergency Department</li> <li>Interprets physician orders, medical terminology, and insurance cards in accordance with established standards of care</li> <li>Builds collaborative relationships with internal departments and external clients to drive communication accuracy and productivity</li> <li>Hospital administration environment with potential exposure to high patient volumes and acute/life-threatening patient conditions</li> </ul>
<h3>Qualifications</h3> <ul> <li>High School Diploma or GED required; some college coursework preferred</li> <li>0–1 year of customer service experience; 0–1 year of administrative experience in a medical facility, health insurance, or related field preferred</li> <li>Minimum typing speed of 35 words per minute</li> <li>Demonstrated working knowledge of PC, CRT terminals, and printers</li> <li>Ability to interpret physician orders, medical terminology, and insurance documentation</li> <li>Understanding of third-party payor requirements and healthcare compliance standards preferred</li> <li>Knowledge of hospital department functions and interdepartmental relationships preferred</li> <li>Ability to use professional negotiation techniques for patient/guarantor liability collection</li> <li>Must be available to adjust hours and days as needed based on departmental or system demands</li> <li>Physical requirements include extended computer terminal use, frequent standing/sitting/walking, occasional lifting up to 25 lbs., and occasional wheelchair assistance for patients</li> </ul>
<h3>About the Community</h3> <p>Bluffton and Hilton Head Island sit along South Carolina's Lowcountry coast — a region defined by warm weather, world-class golf, Atlantic beaches, and a relaxed coastal lifestyle that consistently ranks among the most desirable in the Southeast. The area offers a lower cost of living than comparable coastal markets, strong public and private school options, and easy access to Savannah, Georgia, just 45 minutes to the south. For clinicians and healthcare professionals seeking a work-life balance anchored by outdoor recreation, waterfront dining, and a genuine sense of community, the Hilton Head corridor is a compelling place to build a career.</p>