<p>This Patient Access Representative II role is a full-time, benefits-eligible hospital position based in Bluffton/Hilton Head, South Carolina, working a defined 12-hour shift schedule — Wednesday through Saturday, 7:00 a.m. to 7:00 p.m. The position sits at the front line of the patient experience, handling registration, insurance verification, financial clearance, and point-of-service collections across multiple service areas including the Emergency Department. It is a strong fit for a detail-oriented healthcare administrative professional who thrives in a fast-paced acute care environment and wants a consistent, predictable four-day work week.</p>
<h3>Perks and Benefits</h3> <ul> <li>Competitive benefits package including medical, dental, and vision coverage</li> <li>Defined 12-hour shift schedule (Wednesday–Saturday, 7a–7p) providing three consecutive days off each week</li> <li>Retirement plan with company support</li> <li>Access to a national healthcare organization with career advancement and internal mobility across 135+ regional markets</li> <li>Resources and incentives structured to support professional growth within healthcare revenue cycle and patient access</li> <li>Vaccination and screening requirements fulfilled prior to start date; reasonable accommodations available for qualifying individuals</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Wednesday–Saturday, 7:00 a.m.–7:00 p.m. schedule — four 12-hour shifts per week with a predictable three-day weekend every week</li> <li>Cross-functional role covering at least two Patient Access service areas, with required competency in the Emergency Department</li> <li>Full patient registration at date of service: demographic capture, legal form execution (Advance Directives, Conditions of Service, Consent for Treatment, Important Message from Medicare, EMTALA), and PHI scanning</li> <li>Insurance verification, benefits and eligibility confirmation, medical necessity checks per CMS guidelines, and prior authorization for both scheduled and unscheduled hospital services</li> <li>Point-of-service and post-service patient liability collection using compliant negotiation techniques; hospital cash reconciliation and secured payment entry</li> <li>Scheduling support for diagnostic procedures: data entry into scheduling system, patient appointment instruction, and coordination of post-discharge care</li> <li>Payor notification for inpatient visits; interpretation of physician orders, medical terminology, and insurance documentation</li> <li>Collaborative interface with clinical staff, physician offices, and external payors in a high-volume acute care hospital environment</li> <li>Potential exposure to life-threatening patient conditions consistent with a hospital administration and patient care setting</li> </ul>
<h3>Qualifications</h3> <ul> <li>High School Diploma or GED required; some college coursework preferred</li> <li>0–1 year of customer service experience; 0–1 year of administrative experience in a medical facility, health insurance, or related field preferred</li> <li>Minimum typing speed of 35 words per minute</li> <li>Demonstrated proficiency with PC, CRT terminal, and printer operation</li> <li>Ability to interpret physician orders, medical terminology, and insurance cards accurately</li> <li>Working knowledge of third-party payor requirements and healthcare compliance standards preferred</li> <li>Must be able to perform essential duties across at least two Patient Access service areas, including the Emergency Department</li> <li>Ability to sit at a computer terminal for extended periods; occasional lifting up to 25 lbs; occasional wheelchair assistance for patients with mobility needs</li> </ul>
<h3>About the Community</h3> <p>Bluffton sits just inland from Hilton Head Island on South Carolina's Lowcountry coast — one of the Southeast's most desirable places to live, offering a mild four-season climate, world-class beaches, championship golf, and a thriving arts and dining scene. The area combines small-town charm with easy access to Savannah, Georgia (approximately 30 minutes south), providing urban amenities without urban cost of living. Families are drawn to the region's highly regarded school systems, abundant waterway recreation, and a strong sense of community that makes it equally appealing for early-career professionals and established healthcare workers looking to plant roots.</p>