This daytime Patient Access Representative II role at Citizens Medical in Talladega, Alabama is a front-line hospital administration position responsible for the full patient access cycle — from pre-registration and admission through discharge and post-service collections. The position requires cross-functional competency across at least two Patient Access service areas, including the Emergency Department, and demands both clinical-administrative fluency and strong patient-facing communication skills. It is a strong fit for candidates with a background in medical front-office operations, health insurance, or revenue cycle who thrive in a high-volume, fast-paced hospital environment.
Perks and Benefits
- Competitive benefits package included with employment
- Daytime shift schedule (days)
- Opportunity for career advancement within a large, multi-regional healthcare organization operating in more than 135 local regions nationwide
- Resources and incentives structured to support professional growth in healthcare services
- Vaccination and screening requirements fulfilled prior to start date (COVID-19, influenza, and any future required screenings as applicable by law)
- Reasonable accommodations available for qualified individuals with disabilities
- E-Verify participating employer
Practice Highlights
- Full patient registration at date of service, including demographic data collection, insurance verification, benefits and eligibility confirmation, and authorization procurement for both scheduled and unscheduled hospital services
- Pre-admission and admission processing, including securing legally required patient forms: Advance Directives, Conditions of Service, Consent for Treatment, Important Message from Medicare, and EMTALA documentation
- Protected Health Information scanning and patient information packet creation and filing for upcoming hospital services
- Medical necessity checks and verification in accordance with Centers for Medicare & Medicaid Services (CMS) requirements
- Inpatient visit notification to payors and coordination of post-discharge care as needed
- Patient liability education and compliant collection of patient financial obligations before, during, and after the date of service using proper negotiation techniques
- Hospital cash reconciliation and secured payment entry in adherence to financial and cash control policies and procedures
- Diagnostic procedure scheduling support, including data entry in the scheduling system and providing appointment instructions to patients
- Cross-functional coverage required in at least two Patient Access service areas, including the Emergency Department
- Collaborative relationship management with both internal departments and external clients to drive communication accuracy and productivity
- Exposure to patient care locations, including areas with potential for life-threatening patient conditions
- Schedule flexibility required based on departmental and system demands
Qualifications
- High School Diploma or GED required; some college coursework preferred
- 0–1 year of customer service experience; 0–1 year of administrative experience in a medical facility, health insurance, or related field preferred
- Minimum typing speed of 35 words per minute
- Demonstrated working knowledge of PC, CRT terminal, and printer operation
- Ability to interpret physician orders, medical terminology, and insurance cards accurately
- Understanding of Third Party Payor requirements and compliance standards preferred
- Knowledge of hospital departmental functions and inter-departmental relationships preferred
- Ability to perform essential duties across at least two Patient Access service areas, including the Emergency Department
- Physical ability to sit at a computer terminal for extended periods, stand and walk frequently, lift or carry items up to 25 lbs occasionally, and assist patients with mobility using a wheelchair as needed
About the Community
Talladega, Alabama sits in the foothills of the Appalachian Mountains in east-central Alabama, roughly 50 miles east of Birmingham — offering easy access to a major metropolitan area while maintaining a small-city pace and a significantly lower cost of living. The region is known for its outdoor recreation, including hiking and lake access, as well as its cultural landmarks and the internationally recognized Talladega Superspeedway. For clinicians and healthcare professionals seeking an affordable, community-oriented setting with proximity to a major city, Talladega offers a compelling quality of life.