<p>This Patient Service Center Representative II role is a full-time, office-based position in Anniston, Alabama, supporting a large regional healthcare network's centralized financial clearance and scheduling operations. The position handles the complete patient access cycle — from scheduling and insurance verification through pre-authorization and financial counseling — within a high-volume, production-driven call center environment. It is a strong fit for a detail-oriented healthcare administrative professional who thrives on end-to-end patient account ownership and wants to grow within a nationally scaled health system.</p>
<h3>Perks and Benefits</h3> <ul> <li>Competitive benefits package offered through a large, nationally recognized healthcare organization with operations in more than 135 local regions</li> <li>Career advancement resources and leadership development pathways within a broad health system infrastructure</li> <li>Office-based work environment with defined role structure and departmental support</li> <li>Reasonable accommodations provided for qualified individuals with disabilities</li> <li>Vaccination and screening requirements fulfilled prior to start date (COVID-19, influenza, and any future required screenings as applicable by law)</li> <li>E-Verify participating employer; employment practices comply with all applicable federal and state laws</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Handles both scheduling and financial clearance functions within a single patient interaction, completing the full pre-visit workflow in one call</li> <li>Scheduling responsibilities include timely appointment booking, delivery of prep instructions, directions, and order management information to patients</li> <li>Financial clearance duties encompass demographic and insurance verification, determination of patient financial liability, and collection of pre-payments</li> <li>Order management track (when assigned): verifies that physician orders are complete and match the scheduled procedure; indexes and exports orders to the correct account number</li> <li>Complex pre-registration track (when assigned): creates complete pre-registration accounts for inpatient and surgical admissions, obtains insurer and facility pre-certifications, and secures pre-payment</li> <li>Production-driven call center environment requiring simultaneous navigation of multiple systems for financial clearance and scheduling</li> <li>Dual-monitor workstation setup; Windows-based computing environment</li> <li>Work settings include both office and hospital environments; no travel required (approximately 0%)</li> <li>Part of a health system with 30 years of healthcare industry expertise serving clients across more than 135 local regions nationwide</li> </ul>
<h3>Qualifications</h3> <ul> <li>Required: High school diploma or GED</li> <li>Preferred: Two or more years of college coursework, or two or more years of experience in a professional, customer service-driven environment in lieu of college; completion of a related medical certification program is a plus</li> <li>Preferred: Prior telephone or call center experience</li> <li>Preferred: Experience in pre-registration and/or patient scheduling in a healthcare setting</li> <li>Preferred: 2–3 years of customer service experience</li> <li>Demonstrated ability to multitask across multiple software systems simultaneously; basic typing proficiency and working knowledge of Windows-based environments required</li> <li>Strong written and verbal communication skills with the ability to work effectively in a high-volume, production-measured environment</li> </ul>
<h3>About the Community</h3> <p>Anniston is located in Calhoun County in northeastern Alabama, nestled between the Appalachian foothills and within easy driving distance of Birmingham, roughly 60 miles to the west. The area offers a low cost of living, access to outdoor recreation along the Talladega National Forest and the Cheaha State Park — home to Alabama's highest peak — and a close-knit community feel with the amenities of a mid-sized city. For candidates seeking an affordable, outdoors-friendly lifestyle with proximity to a major metro, Anniston delivers a compelling balance.</p>