This Patient Service Center Representative II role is a full-time, office-based position in Anniston, Alabama, supporting a large regional healthcare network's centralized financial clearance and scheduling operations. The position handles the complete patient access cycle — from scheduling and insurance verification through pre-authorization and financial counseling — within a high-volume, production-driven call center environment. It is a strong fit for a detail-oriented healthcare administrative professional who thrives on end-to-end patient account ownership and wants to grow within a nationally scaled health system.
Perks and Benefits
- Competitive benefits package offered through a large, nationally recognized healthcare organization with operations in more than 135 local regions
- Career advancement resources and leadership development pathways within a broad health system infrastructure
- Office-based work environment with defined role structure and departmental support
- Reasonable accommodations provided for qualified individuals with disabilities
- Vaccination and screening requirements fulfilled prior to start date (COVID-19, influenza, and any future required screenings as applicable by law)
- E-Verify participating employer; employment practices comply with all applicable federal and state laws
Practice Highlights
- Handles both scheduling and financial clearance functions within a single patient interaction, completing the full pre-visit workflow in one call
- Scheduling responsibilities include timely appointment booking, delivery of prep instructions, directions, and order management information to patients
- Financial clearance duties encompass demographic and insurance verification, determination of patient financial liability, and collection of pre-payments
- Order management track (when assigned): verifies that physician orders are complete and match the scheduled procedure; indexes and exports orders to the correct account number
- Complex pre-registration track (when assigned): creates complete pre-registration accounts for inpatient and surgical admissions, obtains insurer and facility pre-certifications, and secures pre-payment
- Production-driven call center environment requiring simultaneous navigation of multiple systems for financial clearance and scheduling
- Dual-monitor workstation setup; Windows-based computing environment
- Work settings include both office and hospital environments; no travel required (approximately 0%)
- Part of a health system with 30 years of healthcare industry expertise serving clients across more than 135 local regions nationwide
Qualifications
- Required: High school diploma or GED
- Preferred: Two or more years of college coursework, or two or more years of experience in a professional, customer service-driven environment in lieu of college; completion of a related medical certification program is a plus
- Preferred: Prior telephone or call center experience
- Preferred: Experience in pre-registration and/or patient scheduling in a healthcare setting
- Preferred: 2–3 years of customer service experience
- Demonstrated ability to multitask across multiple software systems simultaneously; basic typing proficiency and working knowledge of Windows-based environments required
- Strong written and verbal communication skills with the ability to work effectively in a high-volume, production-measured environment
About the Community
Anniston is located in Calhoun County in northeastern Alabama, nestled between the Appalachian foothills and within easy driving distance of Birmingham, roughly 60 miles to the west. The area offers a low cost of living, access to outdoor recreation along the Talladega National Forest and the Cheaha State Park — home to Alabama's highest peak — and a close-knit community feel with the amenities of a mid-sized city. For candidates seeking an affordable, outdoors-friendly lifestyle with proximity to a major metro, Anniston delivers a compelling balance.