This Patient Service Representative opening is based at an ophthalmology and optometry multi-site practice in Marietta, Georgia (East Cobb area). The role is a front-office generalist position — rotating across check-in, check-out, call center, and kiosk greeter functions — within a high-volume clinical environment that uses NextGen as its practice management and EMR platform. Candidates who thrive in fast-paced ambulatory settings, enjoy direct patient interaction, and have a solid grasp of insurance verification and registration workflows will find this a well-structured, team-oriented opportunity.
Perks and Benefits
- Full-time employment with a large, established healthcare organization
- Equal opportunity employer with reasonable accommodation policies for qualified individuals with disabilities
- Participation in staff development programs including continuing education, morning huddles, and structured evaluations
- E-Verify participating employer — employment authorization confirmed through federal program
Practice Highlights
- Multi-site ophthalmology and optometry group practice serving the East Cobb / Marietta, GA market, including Marietta Eye Optical (MEO) optical retail component
- High call volume environment — call center representatives handle up to 500 inbound calls per day
- Cross-functional front-office role covering check-in, check-out, call center, and kiosk greeter duties based on daily staffing needs
- Travel between clinic locations required; must be able to move unassisted between sites as needed
- EMR and practice management platform: NextGen — used for registration, chart notes, insurance matrix, medical record requests, TOC documentation, and check-out workflows
- Payment systems include Tele-check service and credit card electronic payment processing; Televox reports uploaded as part of daily workflow
- Patient recall managed through Brevium system with assigned quotas; recall cards sent and address updates maintained in system
- Daily charge accuracy benchmark of 85%; end-of-day batch balancing required at 100% — both check-in and check-out batches must reconcile before close
- Insurance verification covers both vision and medical coverage, including Medicare allowable schedules, MEC Adjustable Fee Schedule, and insurance matrix tools
- Coordination with Patient Financial Services via NextGen Alerts for outstanding balance resolution
- Meaningful Use (MU) data collection performed within regulatory guidelines
- Cross-selling responsibilities include informing patients about MEO optical products (eyeglasses and contact lenses) per company policy
- Appointment scheduling includes new patient registration, follow-up scheduling, cancellations, reschedules, and provider-directed recall entry
- Monitors main patient waiting area; escalates to clinical staff any patient waiting more than 20 minutes
- Answers switchboard within three rings; transfers calls to staff, departments, and satellite locations per protocol
Qualifications
- High school diploma or GED required
- Minimum one year of experience or formal training in patient registration or a related healthcare front-office function
- Working knowledge of insurance programs — vision and medical — including co-payment collection, deductible application, and authorization entry
- Demonstrated proficiency (or ability to quickly achieve proficiency) in NextGen for registration, check-out, insurance matrix use, chart note documentation, and TOC documentation
- Ability to handle high call volume (up to 500 calls per day) with accuracy and composure
- Reliable transportation required for multi-site travel between clinic locations
About the Community
Marietta is one of metro Atlanta's most desirable suburbs — located in Cobb County just northwest of the city, with easy access to I-75 and I-285. The East Cobb corridor is known for highly rated public schools, walkable town squares, diverse dining, and a strong sense of community. Residents enjoy proximity to Kennesaw Mountain National Battlefield Park, Lake Allatoona, and the full cultural and professional amenities of Atlanta — all without the cost of living or commute burden of living inside the perimeter.