This Patient Access Representative II opening is based at Dartmouth Clinics in Manchester, New Hampshire, supporting front-end revenue cycle operations across multiple service areas within a hospital-affiliated clinic environment. The role carries genuine breadth — spanning scheduling, registration, insurance verification, financial counseling, and point-of-service collections — making it a strong fit for a detail-oriented healthcare administrative professional who thrives in a high-volume, patient-facing setting. Cross-training across at least two Patient Access service areas, including the Emergency Department, is a core expectation of the position.
Perks and Benefits
- Competitive benefits package as part of a large, nationally operating healthcare organization with 30+ years of industry presence
- Resources and incentives structured to support career advancement within the Patient Access and revenue cycle track
- Scheduling flexibility based on departmental and system demands — candidates should be available for variable hours and days as needed
- Reasonable accommodations provided for qualified individuals with disabilities
- Vaccination and health screening requirements fulfilled prior to start date (including COVID-19 and influenza vaccinations as applicable)
Practice Highlights
- Full-cycle patient access responsibilities: scheduling, pre-admission, admission, registration, reception, and discharge functions
- Point-of-service and pre-service patient liability collection using compliant negotiation techniques; includes hospital cash reconciliation and secured payment entry
- Insurance verification, benefits and eligibility confirmation, prior authorization for both scheduled and unscheduled services, and inpatient visit notification to payors
- Medical necessity checks and verification in accordance with CMS requirements
- Completion and securing of all required legal and regulatory patient forms: Advance Directives, Conditions of Service, Consent for Treatment, Important Message from Medicare, and EMTALA documentation
- Scanning and management of Protected Health Information (PHI); creation and filing of patient information packets for upcoming services
- Assistance with scheduling diagnostic procedures, including data entry into scheduling systems and providing appointment instructions to patients
- Post-discharge care coordination support as needed
- Cross-functional deployment across a minimum of two Patient Access service areas, with Emergency Department coverage included
- Collaborative interface with physician offices, internal clinical teams, and external payer contacts to resolve registration and access issues
Qualifications
- High School Diploma or GED required; some college coursework preferred
- 0–1 year of customer service experience; 0–1 year of administrative experience in a medical facility, health insurance, or related setting preferred
- Minimum typing speed of 35 words per minute
- Demonstrated proficiency with PC, CRT terminal, and printer operation
- Ability to interpret physician orders, medical terminology, and insurance cards accurately
- Working knowledge of third-party payer requirements and healthcare compliance standards preferred
- Ability to perform essential duties across at least two Patient Access service areas, including the Emergency Department
- Physical requirements include extended periods of sitting at a computer terminal, frequent standing and walking, occasional lifting of items up to 25 lbs, and occasional wheelchair assistance for patients with mobility needs
About the Community
Manchester is New Hampshire's largest city and serves as the state's commercial and cultural hub, offering a lower cost of living than nearby Boston — located roughly 55 miles to the south — while providing easy access to its amenities. The region is known for four-season outdoor recreation, including skiing in the White Mountains, hiking along the Appalachian Trail corridor, and lake activities throughout the Lakes Region. Manchester's revitalized downtown, strong public and private school options, and proximity to both the seacoast and major metro areas make it an attractive base for healthcare professionals seeking quality of life alongside professional opportunity.