This Patient Access Representative II role is based in New London, New Hampshire, supporting front-end revenue cycle operations at a hospital facility. The position sits at the intersection of patient experience and financial clearance — handling registration, insurance verification, authorization, and point-of-service collections across multiple service areas including the Emergency Department. It is a strong fit for a detail-oriented healthcare administrative professional who thrives in a fast-paced clinical environment and wants to build a career in hospital operations.
Perks and Benefits
- Competitive benefits package included with employment
- Access to resources and incentives designed to support career advancement within a large, nationally operating healthcare organization
- Vaccination and screening requirements fulfilled prior to start date (COVID-19, influenza, and any future required screenings)
- Reasonable accommodations provided for qualified individuals with disabilities
- Participation in E-Verify employment eligibility program
Practice Highlights
- Full-scope patient access duties spanning scheduling, pre-admission, admission, registration, reception, and discharge functions
- Required proficiency in at least two Patient Access service areas, including the Emergency Department
- Performs complete patient registration at date of service, including securing legal and consent forms: Advance Directives, Conditions of Service, Consent for Treatment, Important Message from Medicare, and EMTALA documentation
- Conducts insurance verification, benefits and eligibility checks, and medical necessity verification in accordance with CMS requirements
- Obtains prior authorizations for both scheduled and unscheduled hospital services; provides inpatient visit notification to payors
- Executes compliant point-of-service, pre-service, and post-service patient liability collections using proper negotiation techniques
- Performs hospital cash reconciliation and secured payment entry in adherence to financial and cash control policies
- Assists with scheduling diagnostic procedures and coordinating post-discharge care as needed
- Scans and manages Protected Health Information; creates and maintains patient information packets and folders for upcoming services
- Collaborates with physician offices, clinical staff, and external clients to resolve patient and registration issues
- Works within a hospital administration environment with potential exposure to high patient volumes and acute patient care settings
- Schedule flexibility required based on departmental and system demands
Qualifications
- High School Diploma or GED required; some college coursework preferred
- 0–1 year of customer service experience; 0–1 year of administrative experience in a medical facility, health insurance, or related field preferred
- Minimum typing speed of 35 words per minute
- Demonstrated working knowledge of PC, CRT terminal, and printer operation
- Ability to interpret physician orders, medical terminology, and insurance cards accurately
- Understanding of third-party payor requirements and healthcare compliance standards preferred
- Strong oral and written communication skills; ability to work effectively in a high-volume, fast-paced environment
- Ability to occasionally lift or carry items up to 25 lbs. and assist patients with mobility using a wheelchair
About the Community
New London, New Hampshire is a small, welcoming college town in the Lake Sunapee region of west-central New Hampshire — known for its exceptional quality of life, low cost of living relative to the broader New England region, and four-season outdoor recreation including skiing, hiking, boating, and fall foliage. The area offers highly rated public schools, a tight-knit community atmosphere, and easy access to both Concord and the Upper Valley corridor near Dartmouth. For clinicians and healthcare professionals seeking a quieter, scenic New England lifestyle without sacrificing professional opportunity, New London delivers a compelling balance.