<p>This is a full-time, dayshift Patient Access Representative II role based in Lebanon, New Hampshire, supporting front-end revenue cycle operations at a hospital facility. The position sits at the intersection of patient experience and financial clearance — handling registration, insurance verification, authorization, and point-of-service collections across multiple service areas including the Emergency Department. Candidates with healthcare administrative experience and a commitment to patient-centered service will find a structured, team-oriented environment with clear operational standards and room to grow within a large, nationally recognized health system.</p>
<h3>Perks and Benefits</h3> <ul> <li>Competitive benefits package as part of a large, multi-region health system with operations in more than 135 local regions nationwide</li> <li>Health, dental, and vision coverage (system-level benefits program)</li> <li>Retirement plan options with system support</li> <li>Career advancement resources and leadership development pathways</li> <li>Reasonable accommodations provided for qualified individuals with disabilities</li> <li>Schedule based on departmental and system demands — dayshift designation with availability flexibility as needed</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Dayshift schedule in a hospital administration setting with direct patient-facing responsibilities</li> <li>Cross-functional role covering at least two Patient Access service areas, including the Emergency Department</li> <li>Full patient registration at date of service: demographic capture, legal form execution (Advance Directives, Conditions of Service, Consent for Treatment, Important Message from Medicare, EMTALA), and PHI scanning</li> <li>Insurance verification, benefits and eligibility confirmation, and authorization procurement for both scheduled and unscheduled hospital services</li> <li>Medical necessity checks and verification in accordance with Centers for Medicare & Medicaid Services (CMS) standards</li> <li>Point-of-service and post-service patient liability collection using compliant negotiation techniques; hospital cash reconciliation and secured payment entry</li> <li>Inpatient visit notification to payors and coordination of post-discharge care as needed</li> <li>Scheduling support for diagnostic procedures: data entry in scheduling system, patient appointment instruction, and related coordination tasks</li> <li>Collaborative relationship management with internal clinical teams and external clients to drive communication accuracy and productivity</li> <li>Interpretation of physician orders, medical terminology, and insurance documentation in accordance with established standards of care</li> <li>Work environment includes patient care locations with potential exposure to high-acuity and high-volume patient conditions</li> </ul>
<h3>Qualifications</h3> <ul> <li>High School Diploma or GED required; some college coursework preferred</li> <li>0–1 year of customer service experience; 0–1 year of administrative experience in a medical facility, health insurance, or related field preferred</li> <li>Minimum typing speed of 35 words per minute</li> <li>Demonstrated proficiency with PC, CRT terminal, and printer operation</li> <li>Working knowledge of hospital environment functions and departmental relationships preferred</li> <li>Familiarity with third-party payor requirements and healthcare compliance standards preferred</li> <li>Ability to interpret physician orders, medical terminology, and insurance cards accurately</li> <li>Proficient oral and written communication skills; ability to work effectively in a fast-paced, high-volume environment</li> <li>Must be able to perform essential duties across at least two Patient Access service areas, including the Emergency Department</li> <li>Compliance with all required pre-employment vaccinations and screenings, including COVID-19 and influenza, as applicable and permitted by law</li> </ul>
<h3>About the Community</h3> <p>Lebanon, New Hampshire sits in the Upper Connecticut River Valley in west-central New Hampshire, directly adjacent to the Vermont border and anchored by the Dartmouth-Lake Sunapee region. The area offers a high quality of life with access to excellent public schools, four-season outdoor recreation — skiing, hiking, kayaking, and cycling — and the cultural amenities of a college town, including proximity to Dartmouth College in neighboring Hanover. Lebanon provides a low-traffic, community-oriented lifestyle while remaining within driving distance of Boston and Burlington, making it an appealing destination for professionals seeking a balance of career opportunity and natural beauty.</p>