This PRN rotating Patient Access Representative role is based at a hospital campus in Sunnyvale, TX, and serves as the front-line point of contact for patients navigating inpatient and outpatient services. The position covers reception, registration, PBX telephone operations, and execution of required legal and consent documentation — a high-visibility, patient-facing role that directly supports departmental throughput and the patient experience. Scheduling is flexible and demand-driven, making this a strong fit for candidates seeking supplemental hospital-based hours in the Dallas–Fort Worth metro area.
Perks and Benefits
- PRN / as-needed engagement with rotating schedule availability across days, evenings, and weekends based on departmental demand
- Hospital administration work environment with exposure to a full acute-care patient population
- Opportunity to build cross-functional relationships with clinical, financial, and physician office teams
- Reasonable accommodations provided for qualified individuals with disabilities
- Employer participates in E-Verify
Practice Highlights
- Greets and registers patients at point of entry using Quick Registration workflows, capturing and verifying demographic data with accuracy
- Places and verifies patient armbands; completes patient demographic forms in compliance with hospital policy
- Executes and explains required legal and regulatory documentation including Advance Directives, Conditions of Service, Consent for Treatment, Important Message from Medicare, and EMTALA forms
- Manages inbound and outbound call volume and performs full PBX telephone system operator functions in accordance with hospital protocols
- Scans Protected Health Information (PHI) and creates and files patient information packets and folders for upcoming hospital services
- Adheres to financial and cash control policies and procedures; applies proper negotiation techniques for patient and guarantor collections
- Resolves issues escalated from physician offices and patients; environment may include high patient volumes and complex patient interactions
- Works within a hospital administration setting with potential exposure to patient care areas and life-threatening patient conditions
Qualifications
- High School Diploma or GED required; some college coursework preferred
- 0–1 year of customer service experience required; 0–1 year of administrative experience in a medical facility, health insurance, or related setting preferred
- Completed coursework in Medical Terminology required
- Minimum typing speed of 35 words per minute
- Demonstrated working knowledge of PC, CRT terminal, and printer operation
- Understanding of Third Party Payor requirements and compliance standards preferred
- Knowledge of hospital department functions and interdepartmental relationships preferred
- Must be available to work hours and days as needed based on departmental and system demands, including rotating shifts
- Must meet all pre-employment vaccination and screening requirements as applicable and permitted by law, which may include COVID-19 and influenza vaccinations
- Physical requirements include extended periods of sitting at a computer terminal, frequent standing and walking, occasional lifting or carrying of items up to 25 lbs, and occasional wheelchair assistance for patients with mobility limitations
About the Community
Sunnyvale is a growing suburban community located in Dallas County, just east of downtown Dallas, offering residents a small-town feel with direct access to the full amenities of the Dallas–Fort Worth metroplex. The area features highly regarded local schools, affordable housing relative to the broader DFW market, and proximity to major employment corridors, retail, dining, and recreational destinations. Outdoor enthusiasts will find nearby lake access, parks, and trail systems, while the cultural and entertainment offerings of Dallas are a short drive away — a well-rounded setting for candidates seeking suburban stability alongside urban convenience.