Baptist Medical Network in San Antonio, TX is seeking an experienced Referral Coordinator to serve as the central point of contact for patient referral management across a multi-specialty physician office network spanning 12 counties in South Texas. This is a full-time medical office role where your expertise in insurance authorization, care coordination, and payer navigation directly impacts patient access to timely, high-quality care. The network's broad geographic footprint and diverse specialty mix make this a substantive, high-volume coordination position with real daily impact.
Perks and Benefits
- Medical, dental, vision, and life insurance coverage
- 401(k) retirement savings plan with employer match
- Generous paid time off
- Health savings accounts (HSA); healthcare and dependent flexible spending accounts (FSA)
- Career development and continuing education opportunities
- Employee Assistance Program and employee discount program
- Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare assistance, and auto and home insurance
Practice Highlights
- Serves as the referral hub for multiple physician practices across a 12-county South Texas market
- Processes and tracks outbound patient referrals to outside specialists and facilities
- Coordinates downstream scheduling of referred patient office visits to ensure continuity of care
- Obtains pre-authorizations from payers across a diverse, multi-insurance patient population
- Assists patients in identifying in-network specialists and resources compatible with their specific insurance plans
- Manages medication approval appeals with insurance carriers, including cases denied due to formulary changes
- Operates within a multi-specialty network committed to high-quality, community-centered care across the greater San Antonio region
Qualifications
- High school diploma or GED required; completion of a medical assisting or medical office assistant program preferred
- Minimum of four years of experience working in a medical office setting required
- Healthcare management, healthcare administration, or Medical Assistant certification preferred
- Demonstrated working knowledge of insurance pre-authorization processes and payer requirements
- Experience navigating formulary exceptions and medication prior authorization appeals strongly valued
About the Community
San Antonio is the second-largest city in Texas and the seventh-largest in the United States, offering an exceptional quality of life at a cost of living well below comparable major metros. The city is home to a rich cultural heritage, a thriving culinary and arts scene, the iconic River Walk, and major attractions including the Alamo and Six Flags Fiesta Texas. Outdoor recreation, strong public and private school options, and easy access to the Texas Hill Country make San Antonio a compelling destination for healthcare professionals seeking both career opportunity and lifestyle.