<p>St. Mary's Hospital in Tucson, Arizona is seeking a bilingual (English/Spanish) Patient Advocate Representative to serve as a frontline resource connecting self-pay patients with governmental and non-governmental financial assistance programs. This bedside-facing, hospital-based role sits at the intersection of patient access, financial counseling, and social services coordination — a meaningful position for a candidate with a background in hospital admitting, social services, or benefits navigation who wants to make a direct impact on patient outcomes and financial clearance.</p>
<h3>Perks and Benefits</h3> <ul> <li>Competitive benefits package including health, dental, and vision coverage</li> <li>Retirement plan options</li> <li>Part of a national healthcare organization with operations in more than 135 local regions — strong infrastructure and career development resources</li> <li>Leadership pathways and opportunities to advance within a large, established health system</li> <li>Reasonable accommodations provided for qualified individuals with disabilities</li> <li>Vaccination and screening requirements fulfilled prior to start date (COVID-19, influenza, and any future required screenings)</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Bedside patient screening across hospital units, including Emergency Department environments and broad campus settings</li> <li>Identifies all potential payor sources: Medicaid, Medicare, auto insurance, Workers' Compensation, commercial insurance, private insurance, and third-party liability (TPL)</li> <li>Conducts in-person interviews with patients and family members to complete Confidential Financial Statement forms and route accounts appropriately within the Patient Accounting system</li> <li>Performs financial clearance functions including collections activity and preparation of accounts for Financial Assistance review</li> <li>Follows up on EES-assigned accounts to ensure government program applications are processed through to eligibility determination</li> <li>Conducts field visits to patient homes for skip tracing and document assistance</li> <li>Communicates case screening determinations and outcomes to hospital case management, social services, and admissions staff via verbal and written channels</li> <li>Works across multiple facilities and hospital platforms, coordinating with multiple supervisors and departments simultaneously</li> <li>Some travel required (field visits and potential multi-facility coverage)</li> <li>Hybrid work environment: both hospital floor and office settings, in direct daily contact with patients and staff</li> </ul>
<h3>Qualifications</h3> <ul> <li>High school diploma or equivalent required</li> <li>Minimum 2 years of work experience in social services, hospital admitting, or a directly related field</li> <li>Working familiarity with Federal, State, and County program rules and regulations governing patient financial assistance</li> <li>Bilingual in English and Spanish strongly preferred</li> <li>Proficiency in PC systems including Windows, Microsoft Outlook, Excel, and Word</li> <li>Strong oral and written communication skills; ability to work independently and manage multiple tasks with efficiency</li> <li>Detail-oriented with demonstrated ability to handle multi-facility, multi-supervisor environments</li> <li>Physical ability to walk through hospital and campus environments, visit patients at bedside, and sit at a computer terminal for extended periods; travel capability required</li> </ul>
<h3>About the Community</h3> <p>Tucson is Arizona's second-largest city, set against the dramatic backdrop of the Sonoran Desert and surrounded by five mountain ranges — offering year-round outdoor recreation including hiking, cycling, and birding in world-class natural preserves. The city is home to the University of Arizona, a vibrant arts and food scene, and a deeply rooted bicultural community where Spanish-English bilingualism is a genuine professional and social asset. Tucson's cost of living remains well below the national average for a city of its size, and its proximity to Phoenix (about 90 minutes north) and the Mexican border region makes it a uniquely connected and culturally rich place to build a career in healthcare.</p>