Harper Hutzel Hospital in Detroit, Michigan is seeking a Patient Access Representative II for a permanent evening shift position (3:00 PM – 11:30 PM, every other weekend). This front-line revenue cycle role sits at the intersection of patient experience and financial clearance, covering registration, insurance verification, authorization, and point-of-service collections across multiple access service areas including the Emergency Department. The position is part of a nationally recognized healthcare revenue cycle operation with 30 years of industry expertise serving more than 135 regions across the country.
Perks and Benefits
- Competitive benefits package including medical, dental, and vision coverage
- Retirement plan options with company support
- Defined shift structure: evenings 3:00 PM – 11:30 PM with every-other-weekend rotation
- Resources and incentives designed to support career advancement within a large, multi-region healthcare system
- Reasonable accommodations provided for qualified individuals with disabilities
- Vaccination and screening support process managed prior to start date
Practice Highlights
- Evening shift (3:00 PM – 11:30 PM) with every-other-weekend commitment — a predictable, structured schedule
- Full patient registration at date of service: demographic capture, insurance verification, benefits and eligibility confirmation, and coverage authorization for both scheduled and unscheduled hospital services
- Point-of-service and post-service patient liability collections using compliant negotiation techniques; hospital cash reconciliation and secured payment entry per financial control policies
- Medical necessity checks and verification in accordance with CMS guidelines; inpatient visit notification to payors
- Obtains and manages insurance authorizations for scheduled and unscheduled services
- Secures and explains all required legal and consent forms: Advance Directives, Conditions of Service, Consent for Treatment, Important Message from Medicare, and EMTALA documentation
- Scans and manages Protected Health Information; creates and files patient information packets for upcoming services
- Assists with scheduling diagnostic procedures and coordinating post-discharge care as needed
- Must be proficient in at least two Patient Access service areas, including the Emergency Department
- Works within a hospital administration environment with potential exposure to high patient volumes and acute care settings
- Collaborates with physician offices, internal departments, and external clients to maintain accuracy and productivity
Qualifications
- High School Diploma or GED required; some college coursework preferred
- 0–1 year of customer service experience; 0–1 year of administrative experience in a medical facility, health insurance, or related field preferred
- Minimum typing speed of 35 words per minute
- Demonstrated working knowledge of PC, CRT terminal, and printer operation
- Ability to interpret physician orders, medical terminology, and insurance cards accurately
- Understanding of third-party payor requirements and healthcare compliance standards preferred
- Ability to work effectively in a fast-paced environment with high patient volumes and variable acuity
- Strong oral and written communication skills; ability to build collaborative relationships with internal and external stakeholders
- Must be available to work hours and days as needed based on departmental and system demands
- Must meet all required pre-employment vaccination and screening requirements, including COVID-19 and influenza vaccinations as applicable and permitted by law
About the Community
Detroit, Michigan is a city of deep cultural history, architectural character, and genuine revitalization — home to world-class museums, a vibrant arts and music scene, and a growing culinary landscape. The greater metro area offers affordable housing relative to comparable major cities, strong school options across city and suburban communities, and easy access to the Great Lakes waterfront and Michigan's extensive outdoor recreation. For clinicians and healthcare professionals drawn to urban energy with Midwest livability, Detroit delivers a compelling combination of career opportunity and quality of life.