Good Samaritan Medical Center in West Palm Beach, Florida is hiring a full-time Hospitality Concierge Liaison to deliver personalized, non-clinical support services across inpatient care areas at this 333-bed acute care hospital. This is a patient-experience-focused role embedded within a collaborative clinical environment at a facility with over a century of service to Palm Beach County and the Treasure Coast. The position is well-suited for a hospitality or customer service professional who thrives on anticipating needs, coordinating across departments, and contributing to a healing, welcoming environment.
Perks and Benefits
- Medical, dental, vision, and life insurance coverage
- 401(k) retirement savings plan with employer match
- Generous paid time off
- Health savings accounts (HSA) and healthcare and dependent flexible spending accounts (FSA)
- Career development and continuing education opportunities
- Employee Assistance Program and employee discount program
- Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare assistance, and auto and home insurance
Practice Highlights
- Full-time, day-shift schedule
- Primary work setting is inpatient care areas throughout the hospital
- Coordinates ancillary patient needs with Food and Nutrition Services, Environmental Services, and Plant Operations
- Collaborates directly with the clinical care team to ensure seamless, patient-centered service delivery
- Applies hospitality principles to anticipate patient and family needs, enhance comfort, and support safety throughout the hospital stay
- 333-bed acute care hospital serving Palm Beach County and the Treasure Coast with over 100 years of community presence
- Advanced robotic surgical technology on campus including the MAKO and Da Vinci robotic systems
- Commission on Cancer-accredited cancer center anchored by a state-of-the-art Breast Center
- Part of the Palm Beach Health Network, a regional multi-facility health system
Qualifications
- High school diploma or GED required
- Customer service or hospitality experience preferred
- Demonstrated ability to anticipate needs, coordinate across departments, and communicate effectively with patients, families, and clinical staff
About the Community
West Palm Beach sits on Florida's southeastern Atlantic coast, offering year-round sunshine, waterfront living, and a vibrant arts and dining scene anchored by Clematis Street and the Kravis Center for the Performing Arts. The city provides access to world-class beaches, boating, and golf, while remaining within easy reach of Miami and Fort Lauderdale for additional cultural and professional amenities. Cost of living is competitive relative to South Florida's coastal markets, and the area is served by Palm Beach International Airport, making it a genuinely attractive destination for professionals relocating from across the country.