This Patient Access Representative II opening is a daytime, hospital-based administrative role at Shelby Medical Center in Alabaster, Alabama. The position sits at the front line of the patient experience — handling registration, scheduling, insurance verification, and point-of-service collections across multiple access service areas, including the Emergency Department. It is a strong fit for a detail-oriented healthcare administrative professional who thrives in a fast-paced acute care environment and wants to build a career in hospital revenue cycle operations.
Perks and Benefits
- Competitive benefits package offered as part of a large, established national health system
- Daytime shift schedule providing consistent, predictable hours
- Flexibility in scheduling based on departmental and system needs
- Opportunity to develop cross-functional expertise across multiple Patient Access service areas
- Access to career development resources and leadership pathways within a 135-region national healthcare organization
- Vaccination and health screening support provided as part of onboarding
Practice Highlights
- Hospital-based Patient Access role operating across at least two service areas, with required competency in the Emergency Department
- Full-cycle registration duties: patient greeting, demographic data collection, pre-admission and admission processing, and discharge functions
- Consent and legal form management including Advance Directives, Conditions of Service, Consent for Treatment, Important Message from Medicare, and EMTALA documentation
- Protected Health Information scanning and patient information packet creation for upcoming hospital services
- Insurance verification, benefits and eligibility confirmation, medical necessity checks per CMS guidelines, and authorization procurement for both scheduled and unscheduled services
- Point-of-service patient liability collections using compliant negotiation techniques, with hospital cash reconciliation and secured payment entry
- Coordination of post-discharge care scheduling as needed
- Inpatient visit notification to payors and management of registration financial clearance work lists
- Interpretation of physician orders, medical terminology, and insurance cards in accordance with established standards of care
- Collaborative interface with physician offices, internal clinical teams, and external payer contacts
Qualifications
- High School Diploma or GED required; some college coursework preferred
- 0–1 year of customer service experience required
- 0–1 year of administrative experience in a medical facility, health insurance, or related healthcare setting preferred
- Minimum typing speed of 35 words per minute
- Demonstrated proficiency with PC, CRT terminal, and printer operation
- Working knowledge of third-party payer requirements and healthcare compliance standards preferred
- Ability to interpret physician orders, medical terminology, and insurance documentation
- Must be available to work variable hours and days based on departmental and system demand
- Ability to sit at a computer terminal for extended periods; occasional lifting up to 25 lbs; occasional wheelchair assistance for patients with mobility needs
- Confirmation of required vaccinations and screenings (including COVID-19 and influenza) required prior to start of employment, as applicable and permitted by law
About the Community
Alabaster is a growing suburban city in Shelby County, situated approximately 20 miles south of Birmingham along the I-65 corridor — offering easy access to a major metropolitan area while maintaining a quieter, family-friendly pace of life. Shelby County consistently ranks among Alabama's top counties for quality of life, with highly rated public schools, low crime rates, and affordable housing. The region offers proximity to outdoor recreation at Oak Mountain State Park, a robust local dining and retail scene, and the cultural and professional amenities of the greater Birmingham metro.