This Patient Access Representative II opening is a front-line hospital registration role based at the Clements Ferry location in Mount Pleasant, South Carolina, working a fixed Sunday through Wednesday schedule, 5:00 a.m. to 5:00 p.m. The position sits within a large regional health system with more than 30 years of healthcare revenue cycle expertise serving clients across 135-plus local markets nationwide. The role offers a predictable four-day block schedule with three consecutive days off, making it well suited for candidates who value schedule consistency in a fast-paced acute care environment.
Perks and Benefits
- Competitive benefits package as part of a large, nationally recognized health system
- Fixed schedule — Sunday through Wednesday, 5:00 a.m. to 5:00 p.m. — providing schedule predictability and a three-day weekend every week
- Resources and incentives structured to support career advancement within the organization
- Vaccination and screening costs addressed as part of the onboarding process in compliance with applicable law
- Reasonable accommodations provided for qualified individuals with disabilities
- E-Verify participating employer with employment practices compliant with all applicable federal and state laws
Practice Highlights
- Performs full patient registration at date of service, including demographic data collection, insurance verification, and creation of patient information packets and folders for upcoming hospital services
- Greets patients and delivers customer service consistent with established Standards of Care, including thorough explanation and securing of all required legal and consent forms (Advance Directives, Conditions of Service, Consent for Treatment, Important Message from Medicare, EMTALA)
- Conducts insurance eligibility and benefits verification, obtains prior authorizations for both scheduled and unscheduled hospital services, and provides inpatient visit notification to payors
- Performs medical necessity checks and verification in accordance with Centers for Medicare and Medicaid Services requirements
- Educates patients on financial liabilities and employs compliant patient liability collection techniques before, during, and after the date of service; performs hospital cash reconciliation and secured payment entry
- Scans and manages Protected Health Information in adherence to financial and cash control policies and procedures
- Assists with scheduling diagnostic procedures, including data entry into the scheduling system and providing appointment instructions to patients
- Coordinates post-discharge care scheduling as needed
- Must be proficient and deployable in at least two Patient Access service areas, including the Emergency Department
- Interprets physician orders, medical terminology, and insurance cards accurately while maintaining compliance standards
- Hospital administration setting with potential exposure to patient care areas, including life-threatening patient conditions
Qualifications
- High School Diploma or GED required; some college coursework preferred
- Zero to one year of customer service experience; zero to one year of administrative experience in a medical facility, health insurance, or related field preferred
- Minimum typing speed of 35 words per minute
- Demonstrated working knowledge of PC, CRT terminal, and printer operation
- Ability to interpret physician orders, medical terminology, and insurance documentation
- Understanding of third-party payor requirements and healthcare compliance standards preferred
- Knowledge of hospital departmental functions and inter-departmental relationships preferred
- Ability to perform essential duties across at least two Patient Access service areas, including the Emergency Department
- Must be available to work hours and days as required based on departmental and system demands
- Must meet all required pre-employment vaccination and screening requirements as applicable and permitted by law
About the Community
Mount Pleasant is one of the fastest-growing communities in South Carolina, situated directly across the Arthur Ravenel Jr. Bridge from historic Charleston — offering residents access to world-class dining, arts, and culture within minutes. The Clements Ferry corridor sits in the northern reaches of Mount Pleasant, a rapidly developing area with newer residential neighborhoods, top-rated public schools, and easy access to the region's extensive waterways, beaches, and outdoor recreation. The greater Charleston metro consistently ranks among the most desirable places to live in the Southeast, combining a low state income tax environment, mild four-season climate, and a strong sense of community with the amenities of a major coastal city.