Buckwalter Imaging Center in Hilton Head, South Carolina is recruiting a Patient Access Representative II to serve as the front-line registration and financial clearance specialist for a dedicated outpatient radiology imaging center. This is a stable, Monday–Friday, 8:00 a.m.–5:00 p.m. position with no evenings, weekends, or holidays — an ideal fit for a detail-oriented healthcare administrative professional who thrives in a patient-facing, fast-paced clinical environment. The role sits at the intersection of patient experience, insurance verification, and revenue cycle operations within an established imaging facility on South Carolina's Lowcountry coast.
Perks and Benefits
- Predictable Monday–Friday daytime schedule (8:00 a.m.–5:00 p.m.) — no evenings, weekends, or on-call
- Competitive benefits package through a large, nationally recognized healthcare system with 30+ years of industry presence
- Health, dental, and vision coverage (standard system benefit package)
- Retirement plan options with system resources and incentives
- Career development and advancement pathways within a network serving more than 135 local regions nationwide
- Vaccination and screening support provided in compliance with applicable law prior to start of employment
- E-Verify participating employer; equal opportunity workplace with reasonable accommodations for qualified individuals
Practice Highlights
- Outpatient radiology imaging center environment — focused, specialty-specific patient population with predictable daily workflow
- Full patient registration at date of service: demographic collection, legal form execution (Advance Directives, Conditions of Service, Consent for Treatment, Important Message from Medicare, EMTALA), and PHI scanning
- Insurance verification, benefits confirmation, coverage and eligibility checks, and prior authorization for both scheduled and unscheduled imaging services
- Medical necessity verification in accordance with Centers for Medicare & Medicaid Services (CMS) guidelines
- Patient financial liability education and compliant point-of-service, pre-service, and post-service collections using proper negotiation techniques
- Hospital cash reconciliation and secured payment entry in adherence to financial and cash control policies
- Scheduling support for diagnostic imaging procedures: data entry into scheduling system, patient appointment instructions, and coordination of post-discharge care as needed
- Inpatient visit notification to payors and completion of assigned registration financial clearance work list activities
- Cross-functional role requiring proficiency in at least two Patient Access service areas, including the Emergency Department
- Collaborative environment requiring active relationship-building with internal clinical staff and external physician offices and payer contacts
Qualifications
- High School Diploma or GED required; some college coursework preferred
- 0–1 year of customer service experience; 0–1 year of administrative experience in a medical facility, health insurance, or related healthcare setting preferred
- Minimum typing speed of 35 words per minute; demonstrated working knowledge of PC, CRT terminal, and printer
- Ability to interpret physician orders, medical terminology, and insurance cards accurately
- Working knowledge of third-party payer requirements and healthcare compliance standards preferred
- Ability to perform essential duties across at least two Patient Access service areas, including the Emergency Department
- Physical ability to sit at a computer terminal for extended periods, stand and walk frequently, lift or carry items up to 25 lbs occasionally, and assist patients with mobility using a wheelchair as needed
- Availability to adjust hours and days based on departmental and system demands as needed
About the Community
Hilton Head Island is one of the Southeast's most desirable coastal communities — a barrier island off the South Carolina Lowcountry known for its pristine beaches, world-class golf, and a relaxed, resort-town quality of life that draws both permanent residents and visitors year-round. The area offers excellent schools, a low state income tax environment, abundant water recreation including sailing, kayaking, and fishing, and easy access to Savannah, Georgia (approximately 45 minutes south) and Charleston, South Carolina (roughly 90 minutes north). For healthcare professionals seeking a high quality of life alongside a stable, community-centered practice setting, Hilton Head represents a genuinely compelling place to build a career.