This Patient Access Representative II position is a front-line, patient-facing registration and financial clearance role based in Port Saint Lucie, Florida, within a hospital environment. The schedule is fixed — Sunday through Tuesday, 7:00 a.m. to 7:00 p.m. — offering a compressed, predictable workweek. The role spans at least two Patient Access service areas, including the Emergency Department, and carries meaningful responsibility for insurance verification, authorization, and compliant patient liability collection from pre-service through discharge.
Perks and Benefits
- Competitive benefits package included with employment
- Part of a large, established healthcare organization with 30 years of industry expertise and operations in more than 135 local regions nationwide
- Resources and incentives designed to support career advancement within the organization
- Reasonable accommodations provided for qualified individuals with disabilities
- E-Verify participating employer
- Vaccination and health screening support provided prior to start of employment, in compliance with applicable law
Practice Highlights
- Fixed schedule: Sunday, Monday, and Tuesday, 7:00 a.m. – 7:00 p.m. (12-hour shifts, three days per week)
- Deployment across a minimum of two Patient Access service areas, including the Emergency Department
- Full patient registration at date of service: demographic collection, legal form execution (Advance Directives, Conditions of Service, Consent for Treatment, Important Message from Medicare, EMTALA), and PHI scanning
- Insurance verification, benefits and eligibility confirmation, and authorization procurement for both scheduled and unscheduled hospital services
- Medical necessity checks and verification in accordance with CMS requirements
- Inpatient visit notification to payors and coordination of post-discharge care as needed
- Patient liability collection before, during, and after date of service using compliant negotiation techniques; hospital cash reconciliation and secured payment entry
- Scheduling support for diagnostic procedures, including data entry, appointment instruction delivery, and related tasks
- High-volume, fast-paced hospital administration environment with direct patient and physician office interaction
- Collaborative work model requiring strong relationships with both internal departments and external clients/payors
Qualifications
- High School Diploma or GED required; some college coursework preferred
- 0–1 year of customer service experience required
- 0–1 year of administrative experience in a medical facility, health insurance, or related setting preferred
- Minimum typing speed of 35 words per minute
- Demonstrated proficiency with PC, CRT terminal, and printer
- Ability to interpret physician orders, medical terminology, and insurance cards accurately
- Working knowledge of Third Party Payor requirements and healthcare compliance standards preferred
- Ability to perform essential duties across at least two Patient Access service areas, including the Emergency Department
- Physical ability to sit at a computer terminal for extended periods, stand and walk frequently, lift or carry items up to 25 lbs occasionally, and assist patients with wheelchair mobility as needed
- Availability to work hours and days as required based on departmental and system demands
About the Community
Port Saint Lucie sits along Florida's Treasure Coast, consistently ranked among the fastest-growing and most affordable mid-sized cities in the state. Residents enjoy year-round warm weather, easy access to Atlantic beaches, the St. Lucie River, and a range of outdoor recreation including golf, boating, and nature preserves. The area offers a lower cost of living than South Florida metros while remaining within comfortable driving distance of West Palm Beach and Orlando, making it an attractive base for healthcare professionals seeking quality of life alongside professional opportunity.