Citizens Medical in Talladega, Alabama is hiring a Patient Access Representative II for the night shift — a front-line revenue cycle role that serves as the first point of contact for patients entering the facility. This position operates across multiple Patient Access service areas, including the Emergency Department, and requires a candidate who can balance high-volume patient interaction with precise financial clearance and registration workflows. The role is well-suited to a detail-oriented professional with a background in healthcare administration, insurance verification, or customer-facing hospital operations.
Perks and Benefits
- Competitive benefits package offered as part of a large, established health system
- Night shift schedule with hours and days aligned to departmental and system demands
- Opportunity to build cross-functional skills across at least two Patient Access service areas
- Resources and professional development support to advance within the revenue cycle and patient access career track
- Vaccination and screening requirements fulfilled prior to start date, with reasonable accommodations available for qualified individuals with disabilities
Practice Highlights
- Full-cycle patient access responsibilities: scheduling, pre-admission, admission, registration, reception, and discharge
- Performs complete patient registration at date of service, including collection and scanning of Protected Health Information and creation of patient information packets
- Secures and explains all required legal and consent forms: Advance Directives, Conditions of Service, Consent for Treatment, Important Message from Medicare, and EMTALA documentation
- Conducts insurance verification, benefits and eligibility checks, and obtains authorizations for both scheduled and unscheduled hospital services
- Performs medical necessity checks and verification in accordance with CMS requirements; secures inpatient visit notification to payors
- Executes compliant patient liability collection techniques before, during, and after the date of service; performs hospital cash reconciliation and secured payment entry
- Assists with scheduling diagnostic procedures and coordinating post-discharge care as needed
- Must be proficient in at least two Patient Access service areas, including the Emergency Department
- Interprets physician orders, medical terminology, and insurance cards in accordance with established standards of care
- Collaborates with internal clinical teams and external clients to maintain accuracy, productivity, and compliance
- Hospital administration environment with potential exposure to high patient volumes and acute care settings
Qualifications
- High School Diploma or GED required; some college coursework preferred
- 0–1 year of customer service experience; 0–1 year of administrative experience in a medical facility, health insurance, or related field preferred
- Minimum typing speed of 35 words per minute
- Demonstrated working knowledge of PC, CRT terminal, and printer operation
- Understanding of third-party payor requirements and healthcare compliance standards preferred
- Ability to interpret physician orders, medical terminology, and insurance documentation
- Ability to work in a fast-paced environment and communicate detailed information effectively through oral and written channels
- Proficiency in patient liability negotiation and compliant collection techniques
About the Community
Talladega, Alabama sits in the foothills of the Appalachian Mountains in east-central Alabama, approximately 50 miles east of Birmingham — offering residents easy access to a major metropolitan area while enjoying a lower cost of living and a close-knit community feel. The region is known for its natural beauty, including the Talladega National Forest, as well as its motorsports heritage at the Talladega Superspeedway. Affordable housing, mild four-season weather, and proximity to Birmingham's healthcare, dining, and cultural amenities make Talladega an attractive base for healthcare professionals seeking quality of life without urban density.