<p>This Patient Access Representative II role is based at the Clements Ferry location in Mount Pleasant, South Carolina, supporting hospital registration, scheduling, and financial clearance operations on a Sunday through Wednesday, 5:00 AM to 5:00 PM schedule. The position sits at the front line of the patient experience, handling the full registration lifecycle — from pre-admission through discharge — across multiple service areas including the Emergency Department. It is a strong fit for a detail-oriented healthcare administrative professional who thrives in a fast-paced acute care environment and wants consistent, predictable hours on a compressed four-day schedule.</p>
<h3>Perks and Benefits</h3> <ul> <li>Competitive benefits package as part of a large, nationally recognized health system with 30-plus years of healthcare industry expertise</li> <li>Compressed schedule (Sunday–Wednesday, 5:00 AM–5:00 PM) providing three consecutive days off each week</li> <li>Health, dental, and vision coverage available</li> <li>Retirement plan options</li> <li>Resources and incentives structured to support career advancement within a large multi-region organization</li> <li>Reasonable accommodations provided for qualified individuals with disabilities</li> <li>E-Verify participating employer; employment eligibility confirmed at hire</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Fixed Sunday through Wednesday, 5:00 AM to 5:00 PM shift — a true compressed workweek with predictable hours</li> <li>Full patient registration at date of service: demographic collection, legal form execution (Advance Directives, Conditions of Service, Consent for Treatment, Important Message from Medicare, EMTALA), and PHI scanning</li> <li>Insurance verification, benefits and eligibility confirmation, and authorization procurement for both scheduled and unscheduled hospital services</li> <li>Medical necessity checks and verification in accordance with Centers for Medicare & Medicaid Services standards</li> <li>Patient liability education and compliant point-of-service, pre-service, and post-service collections; hospital cash reconciliation and secured payment entry</li> <li>Inpatient visit notification to payors and coordination of post-discharge care as needed</li> <li>Scheduling support for diagnostic procedures, including data entry, appointment instruction, and follow-up tasks</li> <li>Required to perform duties competently across at least two Patient Access service areas, including the Emergency Department</li> <li>Hospital administration environment with potential exposure to high patient volumes and acute care settings</li> <li>Collaborative role interfacing with physician offices, clinical staff, and external payer contacts</li> </ul>
<h3>Qualifications</h3> <ul> <li>High School Diploma or GED required; some college coursework preferred</li> <li>Zero to one year of customer service experience; zero to one year of administrative experience in a medical facility, health insurance, or related field preferred</li> <li>Minimum typing speed of 35 words per minute</li> <li>Demonstrated proficiency with PC, CRT terminal, and printer operation</li> <li>Ability to interpret physician orders, medical terminology, and insurance cards accurately</li> <li>Understanding of third-party payer requirements and healthcare compliance standards preferred</li> <li>Knowledge of hospital departmental functions and inter-departmental relationships preferred</li> <li>Proficiency with compliant patient liability negotiation and collection techniques</li> <li>Ability to sit at a computer terminal for extended periods; occasional lifting up to 25 lbs; occasional wheelchair assistance for patients with mobility needs</li> <li>Confirmation of all required vaccinations and screenings (including influenza and any future required vaccines) prior to start of employment, as applicable and permitted by law</li> </ul>
<h3>About the Community</h3> <p>Mount Pleasant is one of the fastest-growing communities in South Carolina, situated directly across the Arthur Ravenel Jr. Bridge from historic downtown Charleston — offering residents access to world-class dining, arts, and culture within minutes. The Clements Ferry corridor sits in the northern reaches of Mount Pleasant, a rapidly developing area with newer residential neighborhoods, top-rated schools, and easy access to both the waterfront and Interstate 26. The region's mild four-season climate, Atlantic coastline, barrier island beaches, and outdoor recreation options make it a consistently desirable destination for professionals relocating from across the country.</p>