Baptist Medical Network is hiring a full-time Patient Service Representative for a busy physician office in Bulverde, TX — part of a multi-specialty network spanning 12 counties across South Texas. This front-office role is the first point of contact for patients and carries real responsibility across scheduling, insurance verification, charge entry, and patient portal enrollment. A $500 sign-on bonus is available for new hires.
Perks and Benefits
- $500 sign-on bonus for new hires
- Medical, dental, vision, and life insurance
- 401(k) retirement savings plan with employer match
- Generous paid time off
- Health savings accounts (HSA); healthcare and dependent flexible spending accounts (FSA)
- Career development and continuing education opportunities
- Employee Assistance Program and employee discount program
- Voluntary benefits: pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare assistance, auto and home insurance
Practice Highlights
- Physician office setting within the Baptist Medical Network, a multi-specialty system serving 12 counties across South Texas
- Front-office role covering the full patient lifecycle: check-in, check-out, referral coordination, and scheduling
- Responsible for accurate patient demographic collection and data entry into the electronic practice management system
- Insurance verification and co-pay collection at point of service
- Charge entry and patient balance processing
- Patient portal enrollment and education on office policies and procedures
- Collaborative, team-based environment with a mission focused on high-quality, compassionate community care
Qualifications
- High school diploma or GED required; completion of a medical office assistant program preferred
- Healthcare management or administration certification preferred
- Minimum two years of customer service experience; medical office experience strongly preferred
- Familiarity with insurance verification, referral processing, and electronic health record or practice management systems is an asset
- Must adhere to HIPAA Compliance Plan, Privacy Standards Confidentiality Agreement, and Corporate Compliance Program requirements
About the Community
Bulverde is a fast-growing community in the Texas Hill Country, situated in northern Comal County just 25 miles north of San Antonio. The area offers a small-town feel with easy access to the amenities of a major metropolitan center, including top-rated schools, abundant outdoor recreation along the Guadalupe River corridor, and a low cost of living relative to larger Texas cities. The Hill Country's rolling terrain, wineries, and state parks make Bulverde an appealing base for clinicians and healthcare staff who want quality of life alongside professional opportunity.