<p>This Patient Access Representative II role is a front-line, patient-facing position at a hospital campus on Clements Ferry Road in Mount Pleasant, South Carolina. Working a Wednesday through Saturday overnight shift (5:00 PM to 5:00 AM), this role sits at the intersection of patient experience, revenue cycle, and clinical operations — handling registration, insurance verification, financial counseling, and authorization across multiple service areas including the Emergency Department. The position is well-suited to a detail-oriented professional who thrives in a fast-paced acute care environment and wants consistent overnight hours with a compressed four-day schedule.</p>
<h3>Perks and Benefits</h3> <ul> <li>Competitive benefits package included with employment</li> <li>Compressed overnight schedule: Wednesday through Saturday, 5:00 PM to 5:00 AM — three days off every week</li> <li>Part of a large, nationally scaled health system with defined career advancement pathways</li> <li>Resources and incentives structured to support professional growth within healthcare revenue cycle and patient access</li> <li>Vaccination and screening requirements fulfilled prior to start date (COVID-19, influenza, and any future required screenings as applicable by law)</li> <li>E-Verify participating employer; employment practices comply with all applicable federal and state laws</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Fixed overnight shift (5p–5a) Wednesday through Saturday at the Clements Ferry campus in Mount Pleasant, SC</li> <li>Full patient registration at date of service: demographic collection, legal form execution (Advance Directives, Conditions of Service, Consent for Treatment, Important Message from Medicare, EMTALA), and PHI scanning</li> <li>Insurance verification, benefits confirmation, coverage and eligibility checks, and prior authorization for both scheduled and unscheduled hospital services</li> <li>Medical necessity verification in accordance with Centers for Medicare & Medicaid Services (CMS) standards</li> <li>Patient financial liability education and compliant point-of-service, pre-service, and post-service collections; hospital cash reconciliation and secured payment entry</li> <li>Inpatient visit notification to payors and coordination of post-discharge care as needed</li> <li>Scheduling support for diagnostic procedures: data entry into scheduling system, patient appointment instructions, and related tasks</li> <li>Required to perform duties competently in at least two Patient Access service areas, including the Emergency Department</li> <li>Collaborative interface with physician offices, clinical staff, and external payer contacts to resolve registration and authorization issues</li> <li>Hospital administration environment with potential exposure to high patient volumes and acute/life-threatening patient conditions</li> </ul>
<h3>Qualifications</h3> <ul> <li>High School Diploma or GED required; some college coursework preferred</li> <li>0–1 year of customer service experience; 0–1 year of administrative experience in a medical facility, health insurance, or related field preferred</li> <li>Minimum typing speed of 35 words per minute</li> <li>Demonstrated proficiency with PC, CRT terminal, and printer operation</li> <li>Ability to interpret physician orders, medical terminology, and insurance cards accurately</li> <li>Working knowledge of third-party payer requirements and healthcare compliance standards preferred</li> <li>Ability to perform essential duties across at least two Patient Access service areas, including the Emergency Department</li> <li>Ability to sit at a computer terminal for extended periods; occasional lifting up to 25 lbs; occasional wheelchair assistance for patients with mobility needs</li> </ul>
<h3>About the Community</h3> <p>Mount Pleasant is one of the fastest-growing communities in South Carolina, situated directly across the Arthur Ravenel Jr. Bridge from historic downtown Charleston. Residents enjoy a coastal lifestyle with access to Sullivan's Island and Isle of Palms beaches, a thriving restaurant and arts scene, highly rated public schools, and a cost of living that remains competitive relative to comparable coastal metros. The Clements Ferry corridor specifically sits in a rapidly developing northern corridor of Mount Pleasant, offering easy access to both the city's amenities and quieter suburban neighborhoods — an appealing combination for clinicians and healthcare professionals relocating to the Southeast.</p>