<p>This Patient Access Representative II role is based at the Clements Ferry location in Mount Pleasant, South Carolina, supporting front-end hospital operations across registration, scheduling, insurance verification, and patient financial counseling. The position works a defined 12-hour shift schedule — Wednesday through Saturday, 5:00 a.m. to 5:00 p.m. — offering a compressed workweek with three days off. This is a strong entry point into healthcare administration within a large, established acute care system with national reach and structured career development resources.</p>
<h3>Perks and Benefits</h3> <ul> <li>Competitive benefits package including medical, dental, and vision coverage</li> <li>Retirement plan options through a large integrated health system</li> <li>Defined, predictable schedule: Wednesday–Saturday, 5:00 a.m.–5:00 p.m. (12-hour shifts, compressed workweek)</li> <li>Career advancement resources and leadership development pathways within a national healthcare organization operating in more than 135 local regions</li> <li>Vaccination and screening requirements fulfilled prior to start date; process supported by employer</li> <li>E-Verify participating employer; equal opportunity workplace with reasonable accommodation provisions</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Performs full patient registration at date of service, including demographic data collection, insurance verification, and creation of patient information packets and folders for upcoming services</li> <li>Greets and processes patients in accordance with established Standards of Care, delivering customer-service-focused interactions across high-volume patient access points</li> <li>Secures and explains all required legal and consent documentation: Advance Directives, Conditions of Service, Consent for Treatment, Important Message from Medicare, and EMTALA forms</li> <li>Conducts insurance eligibility and benefits verification, obtains prior authorizations for both scheduled and unscheduled hospital services, and provides inpatient visit notification to payors</li> <li>Performs medical necessity checks and verification in accordance with Centers for Medicare & Medicaid Services (CMS) guidelines</li> <li>Executes compliant patient liability collection before, during, and after the date of service; manages hospital cash reconciliation and secured payment entry per financial control policies</li> <li>Assists with scheduling diagnostic procedures, including data entry into the scheduling system and providing patients with appointment instructions</li> <li>Coordinates post-discharge care scheduling as needed</li> <li>Must be cross-trained and proficient in at least two Patient Access service areas, including the Emergency Department</li> <li>Scans and manages Protected Health Information (PHI) in compliance with applicable privacy standards</li> <li>Interprets physician orders, medical terminology, and insurance cards accurately within a fast-paced hospital environment</li> <li>Builds collaborative relationships with internal departments and external clients to support communication, productivity, and accuracy</li> </ul>
<h3>Qualifications</h3> <ul> <li>High School Diploma or GED required; some college coursework preferred</li> <li>0–1 year of customer service experience; 0–1 year of administrative experience in a medical facility, health insurance, or related setting preferred</li> <li>Minimum typing speed of 35 words per minute</li> <li>Demonstrated working knowledge of PC, CRT terminal, and printer operation</li> <li>Familiarity with hospital department functions and inter-departmental relationships preferred</li> <li>Understanding of third-party payor requirements and healthcare compliance standards preferred</li> <li>Ability to interpret physician orders, medical terminology, and insurance documentation</li> <li>Ability to work in at least two Patient Access service areas, including the Emergency Department</li> <li>Must meet vaccination and pre-employment screening requirements as required by law and employer policy</li> </ul>
<h3>About the Community</h3> <p>Mount Pleasant is one of the fastest-growing communities in South Carolina, situated directly across the Arthur Ravenel Jr. Bridge from historic Charleston — offering residents access to world-class dining, arts, and culture within minutes. The area features top-rated public schools, a low-to-moderate cost of living relative to comparable coastal markets, and year-round access to beaches, waterways, and outdoor recreation along the South Carolina Lowcountry. Clements Ferry Road is a corridor of significant residential and commercial growth, making this location convenient for candidates throughout the greater Charleston metro region.</p>