<p>This Patient Access Representative II role is based at the Clements Ferry location in Mount Pleasant, South Carolina — a high-volume hospital campus where front-end revenue cycle operations directly support patient care. Working a consistent Wednesday through Saturday, 5:00 a.m. to 5:00 p.m. schedule, this position offers schedule predictability and a compressed workweek. The role spans registration, insurance verification, financial clearance, and patient liability collection across multiple service areas including the Emergency Department, making it a strong fit for a detail-oriented healthcare administrative professional ready to grow within a large, established health system.</p>
<h3>Perks and Benefits</h3> <ul> <li>Competitive benefits package offered through a large, nationally operating health system with presence in more than 135 local regions</li> <li>Consistent, predictable schedule: Wednesday through Saturday, 5:00 a.m. to 5:00 p.m. (four 12-hour shifts per week)</li> <li>Health, dental, and vision coverage available</li> <li>Career advancement resources and leadership development pathways within a large healthcare organization</li> <li>Vaccination and screening support provided in accordance with applicable employment law prior to start date</li> <li>Reasonable accommodations provided for qualified individuals with disabilities</li> <li>E-Verify participating employer with employment practices compliant with all applicable federal and state laws</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Fixed Wednesday–Saturday, 5:00 a.m.–5:00 p.m. shift — no rotating schedule uncertainty</li> <li>Performs full patient registration at date of service, including pre-admission, admission, reception, and discharge functions</li> <li>Collects and verifies complete patient demographic information and scans Protected Health Information (PHI) per compliance standards</li> <li>Secures and explains all required legal and consent forms: Advance Directives, Conditions of Service, Consent for Treatment, Important Message from Medicare, and EMTALA documentation</li> <li>Conducts insurance verification, benefits confirmation, coverage and eligibility checks, and obtains prior authorizations for both scheduled and unscheduled hospital services</li> <li>Performs medical necessity checks and verification in accordance with Centers for Medicare & Medicaid Services (CMS) requirements</li> <li>Executes compliant patient liability collection before, during, and after date of service; performs hospital cash reconciliation and secured payment entry</li> <li>Assists with scheduling diagnostic procedures, providing appointment instructions, and coordinating post-discharge care</li> <li>Provides inpatient visit notification to payors and manages assigned registration financial clearance work lists</li> <li>Must be proficient and deployable in at least two Patient Access service areas, including the Emergency Department</li> <li>Works within a fast-paced hospital administration environment with potential exposure to high patient volumes and acute care settings</li> <li>Interprets physician orders, medical terminology, and insurance cards in accordance with established standards of care</li> <li>Builds collaborative relationships with internal departments and external clients to drive communication accuracy and productivity</li> </ul>
<h3>Qualifications</h3> <ul> <li>High School Diploma or GED required; some college coursework preferred</li> <li>0–1 year of customer service experience required</li> <li>0–1 year of administrative experience in a medical facility, health insurance environment, or related field preferred</li> <li>Minimum typing speed of 35 words per minute</li> <li>Demonstrated working knowledge of PC, CRT terminal, and printer operation</li> <li>Understanding of third-party payor requirements and healthcare compliance standards preferred</li> <li>Knowledge of hospital department functions and interdepartmental relationships preferred</li> <li>Ability to interpret physician orders, medical terminology, and insurance documentation</li> <li>Must be available to work hours and days as needed based on departmental and system demands</li> <li>Must meet all required pre-employment vaccination and health screening requirements as applicable and permitted by law, which may include COVID-19 and influenza vaccinations</li> </ul>
<h3>About the Community</h3> <p>Mount Pleasant is one of the fastest-growing communities in South Carolina, situated directly across the Arthur Ravenel Jr. Bridge from historic Charleston — offering residents access to world-class dining, arts, and culture within minutes. The Clements Ferry corridor sits along the northern edge of Mount Pleasant, a rapidly developing area known for its newer residential neighborhoods, top-rated schools, and easy access to both the waterfront and Interstate 526. Outdoor enthusiasts enjoy year-round access to beaches, boating on the Intracoastal Waterway, and the natural beauty of the Lowcountry, all at a cost of living that remains competitive relative to comparable coastal markets in the Southeast.</p>