<p>Shelby Medical Center in Alabaster, Alabama is recruiting an experienced Scheduler Representative II to join its Patient Access and Scheduling unit. This role sits at the intersection of clinical coordination and patient experience — handling complex diagnostic and surgical procedure scheduling for a busy hospital campus. The position demands a high-level communicator with deep familiarity in healthcare scheduling workflows, pre-authorization processes, and call-center operations. Candidates with a background in surgical scheduling and patient access will find an immediate fit here.</p>
<h3>Perks and Benefits</h3> <ul> <li>Competitive benefits package commensurate with a large, multi-regional health system</li> <li>Health, dental, and vision coverage</li> <li>Retirement plan options</li> <li>Paid professional development and training resources</li> <li>Career advancement pathways within a network spanning more than 135 local regions nationwide</li> <li>Reasonable accommodations provided for qualified individuals with disabilities</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Schedules complex diagnostic and surgical procedures, requiring advanced knowledge of surgical scheduling protocols and clinical department workflows</li> <li>Conducts detailed physician office and patient interviews to capture complete clinical, demographic, and financial information at the point of scheduling</li> <li>Coordinates directly with clinical departments to manage schedule modifications, special requests, and STAT accommodations</li> <li>Communicates prep instructions, physician order requirements, pre-authorization needs, and financial clearance expectations to patients and referring offices</li> <li>Operates within a call-center environment, answering inbound scheduling calls using designated scripting and escalating unresolved issues appropriately</li> <li>Cross-trained to perform Patient Access and registration functions as departmental needs require</li> <li>Works within a hospital administration setting with potential exposure to patient care areas and high patient volumes</li> <li>Schedule flexibility required based on departmental and system demands, including variable hours and days</li> <li>Supported by a 30-year healthcare revenue cycle and patient access infrastructure serving clients across the country</li> </ul>
<h3>Qualifications</h3> <ul> <li>High School Diploma or equivalent required; some college coursework preferred</li> <li>2–5 years of administrative experience in a medical facility, health insurance, or closely related healthcare setting</li> <li>3 or more years in Patient Access or scheduling roles strongly preferred</li> <li>Completed coursework in Medical Terminology required</li> <li>Advanced understanding of surgical procedure scheduling preferred</li> <li>Minimum typing proficiency of 35 words per minute</li> <li>Demonstrated working knowledge of scheduling software, systems, and related equipment</li> <li>Advanced customer service skills with the ability to manage high patient volumes and navigate complex or sensitive interactions</li> <li>Strong analytical and problem-solving skills; high degree of technical accuracy and ethical standards</li> <li>Vaccination requirements apply, including COVID-19 and influenza, as permitted by applicable law</li> </ul>
<h3>About the Community</h3> <p>Alabaster is a growing suburban city in Shelby County, situated just south of Birmingham along the I-65 corridor — offering residents easy access to a major metropolitan area while maintaining a quieter, community-oriented pace of life. Shelby County consistently ranks among Alabama's most desirable places to live, with highly regarded public schools, low crime rates, and a strong local economy. The region offers abundant outdoor recreation including proximity to Oak Mountain State Park, Alabama's largest state park, as well as a low cost of living relative to comparable metro areas in the Southeast.</p>