<p>This Patient Advocate Representative role is based at Dartmouth Hitchcock Medical Center in Lebanon, NH — a major academic medical center serving a broad regional catchment across northern New England. The position sits at the intersection of patient care and financial navigation, with daily bedside contact across hospital units including the Emergency Department. The core mission is connecting self-pay patients with every available benefit program — governmental and non-governmental — while ensuring accounts are routed accurately through the patient accounting cycle. This is a meaningful, community-facing role for a candidate with a background in social services, hospital admitting, or healthcare business operations.</p>
<h3>Perks and Benefits</h3> <ul> <li>Competitive benefits package including health, dental, and vision coverage</li> <li>Retirement plan options through a large, nationally scaled healthcare organization</li> <li>Paid professional development and access to resources within a 30-year-established healthcare services network operating across 135+ local regions nationwide</li> <li>Reasonable accommodations provided for qualified individuals with disabilities</li> <li>E-Verify participating employer; equal opportunity employment practices strictly observed</li> <li>Vaccination and health screening requirements fulfilled prior to start date (COVID-19, influenza, and any future required screenings as applicable by law)</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Bedside patient interviews conducted across hospital units, including the Emergency Department and broad campus settings at Dartmouth Hitchcock Medical Center</li> <li>Screens self-pay patients for eligibility across a full spectrum of programs: Medicaid, Medicare, state and county government programs, auto insurance, Workers' Compensation, commercial insurance, private insurance, and third-party liability (TPL)</li> <li>Completes and obtains Confidential Financial Statement forms; guides patients through the benefits application process from initiation to resolution</li> <li>Manages follow-up on EES-assigned accounts to ensure government program applications are processed through to eligibility determination</li> <li>Performs financial clearance functions including collections; prepares accounts for Financial Assistance review when patient cooperation is not obtained</li> <li>Conducts field visits to patient homes for skip tracing and document assistance — some travel required</li> <li>Communicates case screening determinations and outcomes verbally and in writing to hospital case management, social services, and admissions staff</li> <li>Works across multiple facilities and hospital platforms simultaneously, requiring strong prioritization and multi-tasking capability</li> <li>Hybrid work environment: both hospital bedside and office settings with direct patient and staff contact</li> </ul>
<h3>Qualifications</h3> <ul> <li>High school diploma or equivalent required</li> <li>Minimum 1–2 years of experience in hospital admitting, social services, payer relations, hospital business office, or a directly related area</li> <li>Working familiarity with Federal, State, and County program rules and regulations governing patient financial assistance and government benefits</li> <li>Proficiency in PC systems including Windows, Microsoft Outlook, Excel, and Word</li> <li>Strong oral and written communication skills; ability to conduct sensitive patient and family interviews with clarity and professionalism</li> <li>Detail-oriented with demonstrated ability to manage multiple accounts, facilities, and supervisory relationships concurrently</li> <li>Bilingual in Spanish preferred</li> <li>Ability to walk through hospital environments, visit patients at bedside, and travel for field visits as required</li> </ul>
<h3>About the Community</h3> <p>Lebanon, New Hampshire sits in the Upper Connecticut River Valley on the Vermont border — a region defined by four-season outdoor recreation, including skiing at nearby Killington and Okemo, hiking throughout the White Mountains and Green Mountains, and paddling on the Connecticut River. The area offers a high quality of life with low crime, strong public schools, and a vibrant small-city culture anchored by Dartmouth College and Dartmouth Health. Boston and Burlington are both within roughly two hours, providing easy access to major metropolitan amenities while maintaining the pace and affordability of a New England college town.</p>