This is a day-shift Financial Clearance Representative (Patient Service Center Rep II) role based in El Paso, TX at THOP Memorial, a hospital-affiliated patient service center operating within a national healthcare revenue cycle organization with more than 30 years of industry expertise serving clients across 135-plus local regions. The position sits at the intersection of financial clearance and patient scheduling, handling both functions within a single patient interaction in a production-driven call-center environment. Spanish bilingual candidates are strongly preferred given the El Paso patient population. This is a strong entry point into healthcare revenue cycle operations with a clear path for professional development.
Perks and Benefits
- Competitive benefits package (specific details provided upon offer)
- Day-shift schedule — no nights or rotating overnight coverage
- Office and hospital work environment with no travel required (approximately 0% travel)
- Reasonable accommodations provided for qualified individuals with disabilities
- Part of a large, established healthcare system with resources and leadership development opportunities
- E-Verify participating employer; equal opportunity employment practices strictly observed
Practice Highlights
- Dual-function role: handles both scheduling and financial clearance for patients in a single call interaction, streamlining the patient access experience
- Scheduling responsibilities include timely appointment booking, providing patients with prep instructions, directions, and order management information
- Financial clearance duties encompass verification of patient demographics, insurance eligibility and benefits, pre-authorization requirements, available payment options, financial counseling, and collection of patient financial liability
- Order management assignments include verifying that orders are complete and match the scheduled procedure, plus indexing and exporting physician orders to the correct account number
- Complex pre-registration assignments involve collecting and verifying demographic and financial data, determining patient financial responsibility, securing pre-payment, creating complete pre-registration accounts for inpatient and surgical admissions, and obtaining insurer and facility authorizations
- Production-driven call-center environment requiring simultaneous navigation of multiple systems (financial clearance and scheduling platforms)
- Dual-monitor workstation setup standard for the role
- Affiliated with a national healthcare revenue cycle organization supporting value-based care transition, consumer experience improvement, and quality and cost optimization across 135-plus regional markets
Qualifications
- Required: High school diploma or GED
- Preferred: Two or more years of college, or two years of experience in a professional, customer-service-driven environment in lieu of college coursework; completion of a related medical certification program is a plus
- Preferred: 2–3 years of customer service experience, ideally in a telephone or call-center setting
- Preferred: Prior experience in pre-registration, insurance verification, or patient scheduling within a healthcare environment
- Spanish bilingual strongly preferred given the El Paso patient population
- Proficiency with Windows-based computer environments, basic typing, and comfort working with dual monitors required
- Candidates must be able to provide confirmation of all required vaccinations and screenings prior to start of employment, including COVID-19 and influenza vaccinations and any future required screenings, as applicable and permitted by law
About the Community
El Paso sits at the westernmost tip of Texas along the Rio Grande, bordered by New Mexico to the north and Ciudad Juárez, Mexico to the south — a bicultural, bilingual metropolitan area of nearly 900,000 residents that offers a low cost of living relative to most major U.S. cities. The region enjoys more than 300 days of sunshine annually, with the Franklin Mountains State Park providing hiking, mountain biking, and climbing right within city limits. El Paso is home to a strong public school system, the University of Texas at El Paso, and a vibrant arts and food scene shaped by deep Southwestern and Mexican cultural heritage — making it an appealing destination for clinicians and healthcare professionals seeking an affordable, community-oriented lifestyle with genuine regional character.