This Patient Advocate Representative role is based in Palm Beach Gardens, Florida, embedded within a hospital environment where you will work directly at the bedside to connect self-pay patients with governmental and non-governmental financial assistance programs. The position sits at the intersection of patient access, social services, and revenue cycle — a meaningful, patient-facing role that requires both clinical-environment comfort and financial clearance expertise. The work spans the full hospital campus, including the Emergency Department, and extends to field visits when patients need hands-on assistance navigating the application process.
Perks and Benefits
- Competitive benefits package included with employment
- Access to a national healthcare organization with operations in more than 135 local regions, offering career development and advancement pathways
- Resources and incentives structured to support professional growth within the healthcare revenue cycle and patient advocacy space
- Reasonable accommodations provided for qualified individuals with disabilities
- Vaccination and health screening support as part of onboarding compliance
Practice Highlights
- Bedside screening of self-pay patients for eligibility across federal, state, county, and non-governmental financial assistance programs
- Identification and routing of all potential payor sources including auto insurance, Workers' Compensation, commercial insurance, private insurance, and third-party liability (TPL)
- Completion and management of Confidential Financial Statement forms; direct assistance to patients throughout the benefits application process
- Conducts one-on-one interviews with patients and family members to gather financial and coverage information
- Performs financial clearance functions including collections activity; prepares accounts for Financial Assistance review and cancels uncooperative, ineligible accounts per protocol
- Follows up on EES-assigned accounts to confirm government program applications are progressing; builds ongoing working relationships with patients to accelerate eligibility determinations
- Conducts field visits to patient homes for skip tracing and document assistance
- Communicates case screening determinations and outcomes — both verbally and in writing — to hospital case management, social services, and admissions staff
- Maintains complete, accurate documentation of all account activity throughout the in-house stay and the full Patient Accounting cycle
- Work environment spans both hospital and office settings, with direct patient and staff contact across a broad campus including the Emergency Department
- Some travel required, including field visits to patient residences
Qualifications
- High school diploma or equivalent required
- Minimum 2 years of work experience in social services, hospital admitting, or a directly related field
- Working familiarity with federal, state, and county program rules and regulations governing patient financial assistance
- Proficiency in PC systems including Windows, Microsoft Outlook, Excel, and Word
- Strong oral and written communication skills; ability to conduct patient interviews and document outcomes clearly
- Detail-oriented with demonstrated ability to manage multiple accounts, facilities, supervisors, and hospital platforms simultaneously
- Ability to work independently and prioritize a high-volume task load efficiently
- Bilingual in Spanish preferred
- Must be able to navigate a full hospital campus environment, including the Emergency Department, and visit patients at bedside; travel to patient homes required
- Candidates must be able to provide confirmation of all required vaccinations and screenings prior to start of employment, including COVID-19 and influenza vaccinations as applicable
About the Community
Palm Beach Gardens sits in northern Palm Beach County along Florida's Atlantic coast — a community known for its well-maintained neighborhoods, top-rated public schools, and year-round outdoor lifestyle anchored by golf, boating, and beach access. The area offers a lower cost of living relative to Miami and Fort Lauderdale while remaining within easy reach of both cities via I-95 and the Florida Turnpike. For clinicians and healthcare professionals relocating from colder climates, Palm Beach Gardens delivers a high quality of life with a strong local economy and a growing healthcare corridor.