This Patient Access Supervisor role is based in Lebanon, New Hampshire, within a hospital environment supported by a national healthcare revenue cycle organization with more than 30 years of industry expertise serving clients across 135-plus local regions. The position carries direct supervisory authority over Patient Access Representatives (Levels I–IV) and sits at the intersection of front-end revenue cycle operations, staff development, and cross-departmental coordination — making it a strong fit for an experienced healthcare operations leader ready to step into a management-track role in a scenic Upper Valley community.
Perks and Benefits
- Competitive benefits package commensurate with a national healthcare organization
- Leadership development resources and defined career advancement pathway
- Stable hospital work environment with the backing of a large, multi-region health system
- Reasonable accommodations policy for qualified individuals with disabilities
- Vaccination and screening requirements fulfilled prior to start date (COVID-19, influenza, and any future required screenings as applicable by law)
- E-Verify participating employer; employment practices compliant with all applicable federal and state laws
Practice Highlights
- Supervisory scope spans multiple Patient Access areas: Admitting, Centralized Scheduling, Emergency Department registration, and on-site and off-site clinic locations
- Direct reports include Patient Access Representatives at levels I through IV
- Responsible for daily mentoring, onboarding, and ongoing training of both new hires and existing Patient Access staff
- Manages escalated patient access and registration issues, serving as the operational point of escalation for the team
- Monitors daily activity and produces performance and metric reports, including financial clearance reports; executes special projects and reporting as assigned
- Participates in short- and long-range planning recommendations across all Registration Process areas
- Enforces departmental policies, procedures, and work rules; assists in developing and implementing new policies aligned with hospital and corporate guidelines
- Functions as an active member of the management team, accountable for meeting all operational goals
- Performs all Patient Access functions hands-on as operational needs require
- Must be available for variable hours and days based on departmental and system demands, including on-call availability as needed
Qualifications
- High School Diploma or equivalent required; 2- or 4-year college degree in Business, Accounting, Medical Administration, or a related field strongly preferred
- Minimum 4 years of experience in a medical facility, health insurance, or closely related healthcare environment
- 5 or more years of Patient Access experience preferred
- 2 or more years in a supervisory or lead role preferred
- Thorough working knowledge of Healthcare Information Systems and computer systems used in clinical/administrative settings
- Clear understanding of Revenue Cycle Management principles and applicable Regulatory Agency requirements
- Demonstrated leadership ability with strong interpersonal, organizational, and written/oral communication skills
About the Community
Lebanon, New Hampshire sits in the Connecticut River Valley at the heart of the Upper Valley region, offering a quality of life that consistently attracts healthcare professionals seeking a balance of professional opportunity and outdoor lifestyle. The area is home to world-class skiing, hiking, and water recreation across four distinct seasons, and is anchored by Dartmouth College and Dartmouth Health — giving the community a vibrant academic and cultural character well above its size. Boston and Burlington are both accessible for weekend travel, while the cost of living remains notably lower than most major New England metros. Strong public schools, a tight-knit community, and easy access to the White Mountains and Green Mountains make Lebanon a compelling destination for clinicians and healthcare leaders relocating from larger urban markets.