<p>This is a healthcare operations leadership role — not a clinical position — based in Harlingen, TX. The Patient Access Manager II oversees all daily Patient Access operations at a hospital facility, serving as the standalone on-site leader responsible for registration, pre-service and point-of-service financial clearance, staffing, and revenue cycle performance. The role sits within a national healthcare revenue cycle organization with more than 30 years of industry expertise serving clients across 135+ local regions. For an experienced healthcare operations professional ready to own a department and drive measurable outcomes, this is a high-visibility management seat with direct impact on hospital financial performance.</p>
<h3>Perks and Benefits</h3> <ul> <li>Competitive benefits package (specific details provided upon offer)</li> <li>Career advancement pathway within a large, multi-region healthcare organization</li> <li>Resources and leadership development support to grow management skill set</li> <li>Vaccination and health screening requirements fulfilled prior to start date</li> <li>Equal opportunity employer with E-Verify participation and reasonable accommodation policies</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Standalone on-site leadership role — serves as the senior Patient Access authority at the facility when no Patient Access Director is on-site</li> <li>Oversees all daily Patient Access operations including registration, pre-service financial clearance, and point-of-service financial clearance activities</li> <li>Directly supervises Patient Access Supervisors; indirectly oversees Patient Access Representatives (levels I–IV)</li> <li>Reports to a Director I, Director II, or Market Director (off-site)</li> <li>Accountable for all operational metrics, Service Level Agreements, and departmental budget adherence</li> <li>Leads short- and long-range planning for all Registration Process areas</li> <li>Develops and implements action plans to address operational gaps and performance deficits</li> <li>Manages full staffing lifecycle: hiring, onboarding, orientation, training, performance appraisal, and disciplinary processes</li> <li>Enforces departmental policies and procedures in alignment with hospital and corporate guidelines; participates in new policy development</li> <li>Serves as a communication bridge between frontline staff, supervisors, the Director, and the CFO — proactively escalating issues with recommended solutions</li> <li>Supports organizational transition from volume- to value-based care models and consumer/patient experience improvement initiatives</li> <li>Hospital work environment; must be available for variable hours and on-call coverage based on departmental and system demands</li> </ul>
<h3>Qualifications</h3> <ul> <li>High School Diploma or equivalent required; college degree preferred</li> <li>3–5 years of healthcare supervisory experience preferred</li> <li>Extensive working knowledge of the operational relationship between Admitting, Clinical Areas, Financial Areas, and pre-service/point-of-service financial clearance functions</li> <li>Clear understanding of Revenue Cycle Management principles and applicable regulatory agency requirements</li> <li>Proficiency with healthcare information systems and computer-based operational tools</li> <li>Demonstrated ability to drive operational metrics, manage budgets, and lead teams through change</li> <li>Strong oral and written communication skills; ability to deliver and receive detailed information across all organizational levels</li> </ul>
<h3>About the Community</h3> <p>Harlingen is located in the Rio Grande Valley of deep South Texas, offering a warm climate year-round, a low cost of living relative to most major Texas metros, and proximity to South Padre Island beaches and the Texas Gulf Coast. The city sits near the US-Mexico border, providing a rich bicultural community with a strong regional healthcare economy and growing infrastructure. For clinicians and healthcare professionals seeking an affordable, family-friendly environment with easy access to outdoor recreation and a vibrant local culture, the Rio Grande Valley is a compelling destination.</p>