This is a healthcare operations leadership role — not a clinical position — based in Harlingen, TX. The Patient Access Manager II oversees all daily Patient Access operations at a hospital facility, serving as the standalone on-site leader responsible for registration, pre-service and point-of-service financial clearance, staffing, and revenue cycle performance. The role sits within a national healthcare revenue cycle organization with more than 30 years of industry expertise serving clients across 135+ local regions. For an experienced healthcare operations professional ready to own a department and drive measurable outcomes, this is a high-visibility management seat with direct impact on hospital financial performance.
Perks and Benefits
- Competitive benefits package (specific details provided upon offer)
- Career advancement pathway within a large, multi-region healthcare organization
- Resources and leadership development support to grow management skill set
- Vaccination and health screening requirements fulfilled prior to start date
- Equal opportunity employer with E-Verify participation and reasonable accommodation policies
Practice Highlights
- Standalone on-site leadership role — serves as the senior Patient Access authority at the facility when no Patient Access Director is on-site
- Oversees all daily Patient Access operations including registration, pre-service financial clearance, and point-of-service financial clearance activities
- Directly supervises Patient Access Supervisors; indirectly oversees Patient Access Representatives (levels I–IV)
- Reports to a Director I, Director II, or Market Director (off-site)
- Accountable for all operational metrics, Service Level Agreements, and departmental budget adherence
- Leads short- and long-range planning for all Registration Process areas
- Develops and implements action plans to address operational gaps and performance deficits
- Manages full staffing lifecycle: hiring, onboarding, orientation, training, performance appraisal, and disciplinary processes
- Enforces departmental policies and procedures in alignment with hospital and corporate guidelines; participates in new policy development
- Serves as a communication bridge between frontline staff, supervisors, the Director, and the CFO — proactively escalating issues with recommended solutions
- Supports organizational transition from volume- to value-based care models and consumer/patient experience improvement initiatives
- Hospital work environment; must be available for variable hours and on-call coverage based on departmental and system demands
Qualifications
- High School Diploma or equivalent required; college degree preferred
- 3–5 years of healthcare supervisory experience preferred
- Extensive working knowledge of the operational relationship between Admitting, Clinical Areas, Financial Areas, and pre-service/point-of-service financial clearance functions
- Clear understanding of Revenue Cycle Management principles and applicable regulatory agency requirements
- Proficiency with healthcare information systems and computer-based operational tools
- Demonstrated ability to drive operational metrics, manage budgets, and lead teams through change
- Strong oral and written communication skills; ability to deliver and receive detailed information across all organizational levels
About the Community
Harlingen is located in the Rio Grande Valley of deep South Texas, offering a warm climate year-round, a low cost of living relative to most major Texas metros, and proximity to South Padre Island beaches and the Texas Gulf Coast. The city sits near the US-Mexico border, providing a rich bicultural community with a strong regional healthcare economy and growing infrastructure. For clinicians and healthcare professionals seeking an affordable, family-friendly environment with easy access to outdoor recreation and a vibrant local culture, the Rio Grande Valley is a compelling destination.