This Patient Access Supervisor role is based in Fort Mill, South Carolina, within a hospital work environment supported by a national healthcare revenue cycle organization with more than 30 years of industry expertise serving clients across 135-plus local regions. The position carries a $5,000 sign-on bonus and places a seasoned Patient Access professional in a frontline leadership seat — overseeing daily operations across Admitting, Centralized Scheduling, the Emergency Department, and on- and off-site clinics. It is a strong fit for a candidate who combines deep revenue cycle knowledge with hands-on supervisory experience and a drive to develop high-performing registration teams.
Perks and Benefits
- $5,000 sign-on bonus
- Competitive benefits package (medical, dental, vision — details provided at offer)
- Career advancement resources and leadership development support within a large, multi-region healthcare organization
- On-call availability required as departmental needs arise — flexibility recognized within the compensation structure
- Vaccination and screening requirements fulfilled prior to start date (COVID-19, influenza, and any future required screenings)
- Equal opportunity employer participating in the E-Verify program
Practice Highlights
- Supervisory scope spans all Patient Access registration areas: Admitting, Centralized Scheduling, Emergency Department, and on- and off-site clinic locations
- Direct reports include Patient Access Representatives at levels I through IV
- Full supervisory authority: interviewing, hiring, training, performance appraisal, disciplinary action, complaint resolution, and work direction
- Responsible for daily monitoring of operational activity and generation of performance and metric reports, including financial clearance reports
- Participates as a member of the management team to ensure all operational goals are met across the Patient Access function
- Assists in short- and long-range planning recommendations for all registration process areas
- Enforces departmental policies and procedures in alignment with hospital and corporate guidelines; contributes to development and implementation of new policies
- Performs all Patient Access functions hands-on as needed — this is a working supervisor role
- Manages escalated patient and staff issues, maintaining positive customer service standards at all times
- Special projects and ad hoc reporting assigned as operational needs dictate
- Schedule flexibility required based on departmental and system demands, including on-call availability
Qualifications
- High school diploma or equivalent required; 2- or 4-year college degree in Business, Accounting, Medical Administration, or a related field strongly preferred
- 4 or more years of experience in a medical facility, health insurance, or closely related environment required
- 5 or more years of Patient Access experience preferred
- 2 or more years in a supervisory or lead role preferred
- Clear working knowledge of Revenue Cycle Management principles and applicable regulatory agency requirements
- Proficiency with healthcare information systems and computer-based workflows
- Strong interpersonal, organizational, and written/verbal communication skills; demonstrated leadership ability
About the Community
Fort Mill, South Carolina sits just south of Charlotte, North Carolina, offering residents the lifestyle advantages of a growing, family-friendly suburb with direct access to a major metropolitan area. The region features highly rated public schools, a low cost of living relative to Charlotte proper, and abundant outdoor recreation along the Catawba River and surrounding parks. Fort Mill's rapid growth has brought strong local amenities — dining, retail, and community events — while preserving a small-town character that appeals to professionals seeking balance between career opportunity and quality of life.