<p>Resolute Health in New Braunfels, TX is hiring a full-time Emergency Department Registrar to cover a Sunday through Wednesday day shift (7 AM – 7 PM). This front-line Patient Access role sits at the intersection of clinical operations and revenue cycle, requiring someone who can deliver high-quality patient interactions while executing accurate registration, insurance verification, and point-of-service collections in a fast-paced ED environment.</p>
<h3>Perks and Benefits</h3> <ul> <li>Competitive benefits package included with employment</li> <li>Set shift schedule: Sunday through Wednesday, 7 AM – 7 PM (four 12-hour days, three days off)</li> <li>Part of a large, established health system with resources and career development pathways</li> <li>Reasonable accommodations provided for qualified individuals with disabilities</li> <li>Vaccination and screening requirements fulfilled prior to start date (COVID-19, influenza, and any future required screenings)</li> <li>E-Verify participating employer</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Emergency Department setting at an acute care hospital in New Braunfels, TX</li> <li>Sunday–Wednesday, 7 AM–7 PM shift with consistent, predictable scheduling</li> <li>Full patient registration at date of service: demographic capture, insurance verification, benefits and eligibility confirmation, and authorization for both scheduled and unscheduled services</li> <li>Point-of-service patient liability collection using compliant negotiation techniques before, during, and after the date of service; includes hospital cash reconciliation and secured payment entry</li> <li>Completion and explanation of all required legal and compliance forms: Advance Directives, Conditions of Service, Consent for Treatment, Important Message from Medicare, and EMTALA documentation</li> <li>Medical necessity checks and verification in accordance with CMS requirements; inpatient visit notification to payors</li> <li>Scanning and filing of Protected Health Information; creation of patient information packets for upcoming services</li> <li>Assistance with scheduling diagnostic procedures and coordinating post-discharge care as needed</li> <li>Cross-functional role: must be proficient in at least two Patient Access service areas, including the Emergency Department</li> <li>High-volume environment with exposure to the full spectrum of patient acuity and complex payor scenarios</li> </ul>
<h3>Qualifications</h3> <ul> <li>High School Diploma or GED required; some college coursework preferred</li> <li>0–1 year of customer service experience required</li> <li>0–1 year of administrative experience in a medical facility, health insurance, or related field preferred</li> <li>Minimum typing speed of 35 words per minute</li> <li>Proficiency with PC, CRT terminal, and printer</li> <li>Ability to interpret physician orders, medical terminology, and insurance cards accurately</li> <li>Working knowledge of Third Party Payor requirements and healthcare compliance standards preferred</li> <li>Strong oral and written communication skills; ability to manage uncooperative patients and high patient volumes professionally</li> <li>Physical requirements: extended periods of sitting at a computer terminal, frequent standing and walking, occasional lifting up to 25 lbs, and occasional wheelchair assistance for patients with mobility needs</li> </ul>
<h3>About the Community</h3> <p>New Braunfels is one of the fastest-growing cities in Texas, situated along the Guadalupe and Comal Rivers between San Antonio (30 miles southwest) and Austin (45 miles northeast) — offering easy access to two major metros while maintaining a distinct small-city character. The area is known for its German Hill Country heritage, world-class tubing and water recreation, a thriving downtown, highly regarded schools, and a cost of living that remains favorable relative to the surrounding metro areas. Outdoor enthusiasts, families, and professionals alike find New Braunfels an exceptionally livable base.</p>