Resolute Health in New Braunfels, TX is hiring a full-time Emergency Department Registrar to cover a Sunday through Wednesday day shift (7 AM – 7 PM). This front-line Patient Access role sits at the intersection of clinical operations and revenue cycle, requiring someone who can deliver high-quality patient interactions while executing accurate registration, insurance verification, and point-of-service collections in a fast-paced ED environment.
Perks and Benefits
- Competitive benefits package included with employment
- Set shift schedule: Sunday through Wednesday, 7 AM – 7 PM (four 12-hour days, three days off)
- Part of a large, established health system with resources and career development pathways
- Reasonable accommodations provided for qualified individuals with disabilities
- Vaccination and screening requirements fulfilled prior to start date (COVID-19, influenza, and any future required screenings)
- E-Verify participating employer
Practice Highlights
- Emergency Department setting at an acute care hospital in New Braunfels, TX
- Sunday–Wednesday, 7 AM–7 PM shift with consistent, predictable scheduling
- Full patient registration at date of service: demographic capture, insurance verification, benefits and eligibility confirmation, and authorization for both scheduled and unscheduled services
- Point-of-service patient liability collection using compliant negotiation techniques before, during, and after the date of service; includes hospital cash reconciliation and secured payment entry
- Completion and explanation of all required legal and compliance forms: Advance Directives, Conditions of Service, Consent for Treatment, Important Message from Medicare, and EMTALA documentation
- Medical necessity checks and verification in accordance with CMS requirements; inpatient visit notification to payors
- Scanning and filing of Protected Health Information; creation of patient information packets for upcoming services
- Assistance with scheduling diagnostic procedures and coordinating post-discharge care as needed
- Cross-functional role: must be proficient in at least two Patient Access service areas, including the Emergency Department
- High-volume environment with exposure to the full spectrum of patient acuity and complex payor scenarios
Qualifications
- High School Diploma or GED required; some college coursework preferred
- 0–1 year of customer service experience required
- 0–1 year of administrative experience in a medical facility, health insurance, or related field preferred
- Minimum typing speed of 35 words per minute
- Proficiency with PC, CRT terminal, and printer
- Ability to interpret physician orders, medical terminology, and insurance cards accurately
- Working knowledge of Third Party Payor requirements and healthcare compliance standards preferred
- Strong oral and written communication skills; ability to manage uncooperative patients and high patient volumes professionally
- Physical requirements: extended periods of sitting at a computer terminal, frequent standing and walking, occasional lifting up to 25 lbs, and occasional wheelchair assistance for patients with mobility needs
About the Community
New Braunfels is one of the fastest-growing cities in Texas, situated along the Guadalupe and Comal Rivers between San Antonio (30 miles southwest) and Austin (45 miles northeast) — offering easy access to two major metros while maintaining a distinct small-city character. The area is known for its German Hill Country heritage, world-class tubing and water recreation, a thriving downtown, highly regarded schools, and a cost of living that remains favorable relative to the surrounding metro areas. Outdoor enthusiasts, families, and professionals alike find New Braunfels an exceptionally livable base.