A regional hospital network in Birmingham, Alabama is seeking an experienced Patient Access Supervisor to lead front-end revenue cycle operations across multiple registration touchpoints — including Admitting, Centralized Scheduling, the Emergency Department, and on- and off-site clinics. This supervisory role sits at the intersection of operational leadership and staff development, carrying direct oversight of Patient Access Representatives (PA I–IV) and serving as a key member of the department management team. Candidates with a strong background in healthcare registration, revenue cycle management, and frontline supervision will find a structured environment with broad operational scope and a clear leadership mandate.
Perks and Benefits
- Competitive benefits package commensurate with a large, multi-regional healthcare organization with 30 years of industry presence
- Health, dental, and vision coverage (standard for the organization's benefits structure)
- Career advancement resources and leadership development pathways within a nationwide network spanning more than 135 local regions
- Organizational support for transitioning healthcare delivery from volume- to value-based care models — meaningful work with strategic impact
- Vaccination and screening compliance support provided as part of onboarding
- Flexible scheduling availability required; on-call coverage as departmental needs dictate
Practice Highlights
- Supervisory scope covers all Patient Access registration areas: Admitting, Centralized Scheduling, Emergency Department, and on- and off-site clinic locations
- Direct reports include Patient Access Representatives at levels PA I through PA IV
- Full supervisory authority: interviewing, hiring, training, performance appraisal, disciplinary action, complaint resolution, and work direction
- Daily mentoring and training responsibilities for both new hires and tenured Patient Access staff
- Accountable for monitoring daily operational activity and producing performance and metric reports, including financial clearance reports
- Participates in short- and long-range planning for all registration process areas
- Enforces and contributes to the development of departmental policies and procedures in alignment with hospital and corporate guidelines
- Manages escalated patient access and customer service issues as they arise
- Performs all Patient Access functions hands-on as operational needs require
- Hospital work environment; must be available for variable hours and on-call coverage based on system demands
Qualifications
- High School Diploma or equivalent required; 2- or 4-year college degree in Business, Accounting, Medical Administration, or a related field strongly preferred
- Minimum 4 years of experience in a medical facility, health insurance, or closely related healthcare environment
- 5 or more years of Patient Access experience preferred
- 2 or more years in a supervisory or lead role preferred
- Thorough knowledge of healthcare information systems and computer applications in a clinical/administrative setting
- Clear working understanding of Revenue Cycle Management principles and applicable regulatory agency requirements
- Demonstrated leadership ability with strong interpersonal, organizational, and written/oral communication skills
About the Community
Birmingham is Alabama's largest city and a dynamic mid-sized metro that combines a low cost of living with a robust healthcare and academic infrastructure — home to UAB Medicine, one of the nation's leading academic medical centers. The city offers a vibrant food and arts scene, a growing technology and innovation corridor, and easy access to outdoor recreation across the Appalachian foothills, lakes, and state parks of central Alabama. Families benefit from strong suburban school districts, affordable housing, and a genuine sense of community that larger metros rarely offer.