This per diem Patient Access Representative II role is based at a hospital campus in Lebanon, New Hampshire, supporting front-end revenue cycle operations across multiple service areas including the Emergency Department. The position is a strong fit for a detail-oriented healthcare administrative professional who thrives in a fast-paced acute care environment and brings solid customer service instincts alongside working knowledge of insurance verification and patient financial counseling. Per diem scheduling offers flexibility while keeping you embedded in a nationally scaled health system with deep operational infrastructure and 30-plus years of healthcare revenue cycle expertise.
Perks and Benefits
- Per diem employment with scheduling flexibility based on departmental and system demand
- Competitive benefits package available through a large, nationally recognized health system
- Access to organizational resources and career development pathways within a multi-region network spanning more than 135 local markets
- Vaccination and screening support processes managed through established onboarding infrastructure
- E-Verify participating employer with equal opportunity employment practices
Practice Highlights
- Performs full patient registration at date of service, including demographic data capture, insurance verification, and legal form execution (Advance Directives, Conditions of Service, Consent for Treatment, Important Message from Medicare, EMTALA)
- Conducts insurance eligibility and benefits verification, obtains prior authorizations for both scheduled and unscheduled hospital services, and secures inpatient visit notifications to payors
- Executes medical necessity checks and verification in accordance with Centers for Medicare & Medicaid Services requirements
- Collects patient financial liabilities before, during, and after date of service using compliant negotiation techniques; performs hospital cash reconciliation and secured payment entry
- Scans and manages Protected Health Information; creates and files patient information packets for upcoming services
- Assists with scheduling diagnostic procedures, including data entry into the scheduling system and providing appointment instructions to patients
- Supports post-discharge care coordination as needed
- Required to perform duties competently across at least two Patient Access service areas, including the Emergency Department
- Works within a hospital administration environment with potential exposure to high patient volumes and acute care settings
- Adheres to Conifer Standards of Care for patient interaction, financial controls, and compliance
Qualifications
- High School Diploma or GED required; some college coursework preferred
- Zero to one year of customer service experience; zero to one year of administrative experience in a medical facility, health insurance, or related field preferred
- Minimum typing speed of 35 words per minute
- Demonstrated proficiency with PC, CRT terminal, and printer operation
- Ability to interpret physician orders, medical terminology, and insurance cards accurately
- Working knowledge of third-party payor requirements and healthcare compliance standards preferred
- Ability to work across at least two Patient Access service areas, including the Emergency Department
- Must meet all required pre-employment vaccination and screening requirements, including COVID-19 and influenza vaccinations as applicable and permitted by law
About the Community
Lebanon, New Hampshire sits in the Upper Connecticut River Valley along the Vermont border, anchored by the Dartmouth-Hitchcock medical corridor and Dartmouth College — making it one of the most intellectually vibrant small cities in New England. The region offers four-season outdoor recreation including skiing, hiking, and lake access, combined with a low-density, high-quality-of-life environment and strong public schools. Boston and Burlington are both within comfortable driving distance, giving residents easy access to major urban amenities while enjoying the pace and scenery of rural New England.