<p>This contract Patient Financial Services (PFS) Support Representative role is based in Frisco, TX, and sits within a healthcare revenue cycle operation serving more than 135 local regions nationwide. The position focuses on legal billing and compliance functions — processing attorney requests, subpoenas, affidavits, and depositions — within a collaborative office environment that uses industry-standard healthcare information systems including Epic, Meditech, ACE, and STAR. Candidates with a background in healthcare, legal, or business office administration and a working knowledge of revenue cycle workflows will find an immediate fit here.</p>
<h3>Perks and Benefits</h3> <ul> <li>Contract employment engagement</li> <li>Office-based team environment in Frisco, TX</li> <li>Competitive benefits package (as described by the organization for eligible contract staff)</li> <li>Opportunity to work within a nationally scaled healthcare revenue cycle organization with 30 years of industry expertise</li> <li>Reasonable accommodations provided for qualified individuals with disabilities</li> <li>E-Verify participating employer</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Primary focus on processing legal requests: attorney billing, affidavits, subpoenas, and depositions for patients, attorneys, and third parties</li> <li>Direct follow-up with attorneys to obtain information needed to fulfill legal requests within state-mandated timelines</li> <li>Account management duties including updating bankruptcy notices, submitting account adjustments, and posting and depositing attorney checks</li> <li>Clerical and document management responsibilities: sorting correspondence, filing, sending routine letters, photocopying, scanning, and indexing documents</li> <li>Account validation and updates performed across multiple platforms: ACE, STAR, Epic, and Meditech</li> <li>Fast-paced office and teamwork environment requiring strong prioritization and independent research skills</li> <li>Part of a revenue cycle services network supporting clients across more than 135 local regions nationwide, with a mission focused on value-based care transition and financial performance improvement</li> </ul>
<h3>Qualifications</h3> <ul> <li>High school diploma required; some college preferred</li> <li>2–3 years of experience in a healthcare, legal, or business office environment</li> <li>Working knowledge of healthcare terminology and intermediate understanding of the healthcare industry</li> <li>Intermediate proficiency in Microsoft Word, Excel, and Outlook</li> <li>Experience with ACE, Epic, STAR, and/or Meditech systems is a plus</li> <li>Strong interpersonal, verbal, and written communication skills; excellent listening and organizational abilities</li> <li>Demonstrated ability to prioritize multiple tasks, work independently, and learn quickly in a dynamic environment</li> <li>Ability to meet applicable vaccination and pre-employment screening requirements prior to start date</li> </ul>
<h3>About the Community</h3> <p>Frisco, TX is one of the fastest-growing cities in the United States, located in the northern Dallas–Fort Worth metroplex with easy access to major employment corridors, top-rated public schools, and a thriving dining and entertainment scene. The area offers a low state income tax environment, affordable suburban living relative to other major metros, and abundant recreational options including parks, sports venues, and proximity to Lake Lewisville. For professionals seeking a dynamic, family-friendly community with big-city amenities and a strong local economy, Frisco consistently ranks among the most desirable places to live and work in Texas.</p>