<p>This Patient Access Representative II role is a full-time, overnight weekend position — Thursday through Sunday, 7 p.m. to 7 a.m. — based at a hospital campus serving the Bluffton/Hilton Head, South Carolina area. The position sits at the front line of the patient experience, handling registration, insurance verification, financial clearance, and point-of-service collections across multiple access service areas including the Emergency Department. It is a strong fit for a detail-oriented healthcare administrative professional who thrives in a fast-paced, high-volume environment and wants consistent weekend overnight hours with weekdays free.</p>
<h3>Perks and Benefits</h3> <ul> <li>Competitive benefits package included with employment</li> <li>Career advancement resources and leadership development support</li> <li>Stable, predictable schedule: four 12-hour overnight shifts (Thursday–Sunday, 7 p.m.–7 a.m.)</li> <li>Part of a national healthcare organization operating in more than 135 local regions — broad internal mobility</li> <li>Required vaccinations and screenings (including COVID-19 and influenza) confirmed prior to start date per company policy</li> <li>E-Verify participating employer; equal opportunity employment practices in full compliance with applicable law</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Thursday–Sunday, 7 p.m.–7 a.m. schedule — four consecutive 12-hour overnight shifts per week</li> <li>Cross-trained to perform duties in at least two Patient Access service areas, including the Emergency Department</li> <li>Full patient registration at date of service: demographic capture, legal form execution (Advance Directives, Conditions of Service, Consent for Treatment, Important Message from Medicare, EMTALA), and PHI scanning</li> <li>Insurance verification, benefits and eligibility confirmation, medical necessity checks per CMS guidelines, and prior authorization for both scheduled and unscheduled hospital services</li> <li>Point-of-service and post-service patient liability collections using compliant negotiation techniques; hospital cash reconciliation and secured payment entry</li> <li>Inpatient visit notification to payors and coordination of post-discharge care as needed</li> <li>Scheduling support for diagnostic procedures: data entry in scheduling system, patient appointment instructions</li> <li>Collaborative interface with physician offices, clinical staff, and external payer contacts to resolve registration and authorization issues</li> <li>High-acuity, variable patient volume environment — including potential exposure to life-threatening patient conditions in care areas</li> <li>Part of a revenue cycle operation with 30 years of healthcare industry expertise supporting financial and clinical performance across a large regional hospital system</li> </ul>
<h3>Qualifications</h3> <ul> <li>High School Diploma or GED required; some college coursework preferred</li> <li>0–1 year of customer service experience required; 0–1 year of administrative experience in a medical facility, health insurance, or related setting preferred</li> <li>Minimum typing speed of 35 words per minute</li> <li>Demonstrated proficiency with PC, CRT terminal, and printer</li> <li>Ability to interpret physician orders, medical terminology, and insurance cards accurately</li> <li>Working knowledge of third-party payer requirements and healthcare compliance standards preferred</li> <li>Must be available to work hours and days as needed based on departmental and system demands beyond the core schedule</li> <li>Ability to sit at a computer terminal for extended periods; occasional lifting up to 25 lbs.; occasional wheelchair assistance for patients with mobility needs</li> </ul>
<h3>About the Community</h3> <p>Bluffton and Hilton Head Island sit along South Carolina's Lowcountry coast — a region defined by mild year-round weather, world-class golf, Atlantic beaches, and a relaxed but growing community with strong schools and a low cost of living relative to comparable coastal markets. The area draws professionals who want genuine quality of life: waterfront recreation, a thriving local dining and arts scene, and easy access to Savannah, Georgia (roughly 45 minutes south) and Charleston (under two hours north). For a healthcare professional seeking a stable overnight schedule in a beautiful coastal setting, this is a compelling place to put down roots.</p>