This evening-shift Patient Access Representative role in the Emergency Department at a major hospital campus in El Paso, Texas is a strong fit for a bilingual (Spanish/English) healthcare administrative professional who thrives in a high-volume, fast-paced clinical environment. Working the 3:00 PM–11:30 PM shift, you will serve as the front-line point of contact for patients entering the ED — managing registration, insurance verification, financial counseling, and discharge coordination with precision and care. The position sits within a nationally recognized revenue cycle operation with 30 years of healthcare industry expertise serving more than 135 regional markets, offering real career development infrastructure for those looking to grow in healthcare administration.
Perks and Benefits
- Competitive benefits package provided (specific plan details available upon offer)
- Health, dental, and vision coverage
- Leadership development and career advancement resources within a large, multi-regional healthcare organization
- Resources and incentives structured to support long-term career growth in healthcare services
- Reasonable accommodations provided for qualified individuals with disabilities
- Vaccination and screening requirements fulfilled prior to start date (COVID-19, influenza, and any future required screenings as applicable by law)
- E-Verify participating employer
Practice Highlights
- Evening shift: 3:00 PM – 11:30 PM; availability for additional hours and days based on departmental volume demands is required
- Primary assignment in the Emergency Department with cross-trained capability required in at least two Patient Access service areas
- Full patient registration at point of service: demographic capture, insurance verification, benefits and eligibility confirmation, and authorization procurement for both scheduled and unscheduled services
- Secures and explains all required legal and compliance forms: Advance Directives, Conditions of Service, Consent for Treatment, Important Message from Medicare, and EMTALA documentation
- Performs medical necessity checks and verification in accordance with CMS standards; secures inpatient visit notification to payors
- Conducts compliant patient liability collections before, during, and after date of service; performs hospital cash reconciliation and secured payment entry per financial control policies
- Scans and manages Protected Health Information (PHI); creates and files patient information packets for upcoming services
- Assists with scheduling diagnostic procedures and coordinating post-discharge care as needed
- Interprets physician orders, medical terminology, and insurance cards in accordance with established standards of care
- High-acuity environment with potential exposure to life-threatening patient conditions; must manage extreme patient volumes and complex patient interactions professionally
Qualifications
- Spanish/English bilingualism required
- High School Diploma or GED required; some college coursework preferred
- 0–1 year of customer service experience; 0–1 year of administrative experience in a medical facility, health insurance, or related field preferred
- Minimum typing speed of 35 words per minute
- Demonstrated proficiency with PC, CRT terminal, and printer operation
- Working knowledge of Third Party Payor requirements and healthcare compliance standards preferred
- Ability to interpret physician orders, medical terminology, and insurance documentation
- Must be cross-trained and able to perform essential duties in at least two Patient Access service areas, including the Emergency Department
- Physical requirements include extended periods of sitting at a computer terminal, frequent standing and walking, occasional lifting up to 25 lbs, and occasional wheelchair assistance for patients with mobility needs
About the Community
El Paso, Texas sits at the westernmost tip of Texas along the Rio Grande, bordered by New Mexico to the north and Ciudad Juárez, Mexico to the south — making it one of the most culturally vibrant and bilingual cities in the United States. The city offers a low cost of living relative to other major Texas metros, abundant sunshine, access to the Franklin Mountains State Park for hiking and outdoor recreation, and a strong sense of community rooted in its rich border culture. El Paso is home to a major university, a significant military presence at Fort Bliss, and a growing healthcare sector — an ideal setting for a bilingual healthcare professional looking to build a meaningful career close to family, culture, and opportunity.