This Patient Advocate Representative (Bilingual) role is a full-time, hospital-based position in Port Arthur, Texas, embedded within an acute care environment where you work directly at the bedside to connect self-pay patients with the financial assistance programs they need. The position sits at the intersection of healthcare access, social services, and revenue cycle — making a tangible daily impact on patients navigating complex insurance and government benefit landscapes. Spanish bilingual candidates are strongly preferred, reflecting the demographics of the Southeast Texas Gulf Coast community served.
Perks and Benefits
- Competitive benefits package included with employment
- Part of a national healthcare organization operating in more than 135 local regions, offering career development and advancement pathways
- Resources and incentives structured to support professional growth within healthcare revenue cycle and patient access services
- Reasonable accommodations provided for qualified individuals with disabilities
- Vaccination and health screening support provided as part of onboarding compliance process
Practice Highlights
- Bedside screening of self-pay patients across hospital units, including Emergency Department environments and broad campus settings
- Identification and routing of all potential payor sources: auto insurance, Workers' Compensation, commercial insurance, private insurance, third-party liability (TPL), and governmental programs
- Completion of Confidential Financial Statement forms and direct assistance to patients applying for eligible benefit programs
- Conducts in-person patient and family interviews to gather financial and insurance information necessary for account processing
- Performs field visits to patient homes for skip tracing and document assistance
- Follows up on EES-assigned accounts to ensure government program applications are processed through to eligibility determination
- Executes financial clearance functions including collections; prepares accounts for Financial Assistance review when patient cooperation is not obtained
- Communicates case screening determinations and outcomes to hospital case management, social services, and admissions staff via verbal and written channels
- Maintains complete, detailed documentation of all account activity throughout the in-house and Patient Accounting cycle
- Works across multiple facilities and hospital platforms, coordinating with multiple supervisors and departments simultaneously
- Work environment spans both hospital floors and office settings with direct patient and staff contact; some travel required
Qualifications
- High School diploma or equivalent required
- Minimum 2 years of work experience in Social Services, Hospital Admitting, or a closely related field
- Working familiarity with Federal, State, and County program rules and regulations governing patient financial assistance
- Proficiency in PC systems including Windows, Microsoft Outlook, Excel, and Word
- Excellent oral and written communication skills in English; Spanish bilingual proficiency strongly preferred
- Demonstrated ability to work independently, prioritize multiple tasks, and manage accounts across multiple facilities with efficiency and attention to detail
- Ability to walk through hospital environments, visit patients at bedside, and travel for field visits as required
- Must be able to obtain and provide confirmation of all required vaccinations and screenings prior to start of employment, including COVID-19 and influenza vaccinations
About the Community
Port Arthur sits on the Sabine Lake in Southeast Texas, part of the Golden Triangle metropolitan area alongside Beaumont and Orange — a region with deep roots in the petrochemical and maritime industries and a culturally rich, diverse population that makes Spanish bilingual skills genuinely valuable in daily work. The Gulf Coast location offers year-round mild weather, access to fishing, boating, and outdoor recreation along the Intracoastal Waterway, and a cost of living well below the national average. Houston's full urban amenities are approximately 90 miles to the west, providing easy access to major airports, professional sports, and a broad range of cultural and dining options while maintaining a smaller-community pace at home.