<p>This bilingual Patient Advocate Representative role is based in Hialeah, FL — a high-volume, Spanish-speaking community in Miami-Dade County — and sits at the intersection of hospital revenue cycle operations and direct patient support. The position works bedside and in the field to screen self-pay patients for governmental and non-governmental program eligibility, identify all potential payer sources, and guide patients through the financial assistance application process. It is a hands-on, patient-facing role that requires equal fluency in healthcare finance and compassionate communication.</p>
<h3>Perks and Benefits</h3> <ul> <li>Competitive benefits package through a large, nationally operating healthcare organization with presence in more than 135 local regions</li> <li>Resources and professional development support to advance within the revenue cycle and patient access career track</li> <li>Vaccination and health screening support provided as part of onboarding compliance</li> <li>Reasonable accommodations provided for qualified individuals with disabilities</li> <li>E-Verify participating employer with employment practices compliant with all applicable federal, state, and local laws</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Conducts bedside interviews with patients and family members to screen for eligibility across federal, state, county, and non-governmental financial assistance programs</li> <li>Identifies all potential payer sources — including auto insurance, Workers' Compensation, commercial insurance, private insurance, and third-party liability — and routes accounts appropriately within the Patient Accounting environment</li> <li>Obtains and completes Confidential Financial Statement forms; assists patients through the full benefits application process</li> <li>Performs financial clearance functions including collections; prepares accounts for Financial Assistance review and cancels accounts where patient cooperation is absent and no program eligibility exists</li> <li>Follows up on EES-assigned accounts to ensure government applications are processed through to eligibility determination</li> <li>Conducts field visits to patient homes for skip tracing and document assistance</li> <li>Communicates screening determinations and outcomes — verbally and in writing — to hospital case management, social services, and admissions staff</li> <li>Works across multiple hospital facilities and platforms, coordinating with multiple supervisors and departments simultaneously</li> <li>Work environment spans both hospital and office settings, including Emergency Department and broad campus environments</li> <li>Some travel required, including field visits within the local community</li> </ul>
<h3>Qualifications</h3> <ul> <li>High school diploma or equivalent required</li> <li>Minimum 2 years of work experience in Social Services, Hospital Admitting, or a directly related area</li> <li>Working familiarity with federal, state, and county program rules and regulations governing patient financial assistance</li> <li>Proficiency in PC systems including Windows, Microsoft Outlook, Excel, and Word</li> <li>Strong oral and written communication skills in English; bilingual in Spanish strongly preferred given the patient population served</li> <li>Demonstrated ability to work independently, prioritize competing tasks, and manage multiple accounts with accuracy and efficiency</li> <li>Detail-oriented with experience navigating multi-facility or multi-platform environments</li> <li>Ability to walk through hospital environments, visit patients at bedside, and travel locally as required</li> </ul>
<h3>About the Community</h3> <p>Hialeah is one of the largest cities in Miami-Dade County and one of the most densely Spanish-speaking communities in the United States, making bilingual fluency a genuine professional asset here rather than simply a preference. The greater Miami metro offers year-round warm weather, a vibrant cultural scene, world-class dining, and easy access to beaches, the Florida Keys, and the Everglades. Cost of living varies across neighborhoods, with options ranging from urban walkability to quieter suburban settings — all within reach of a major international city with extensive career growth opportunities in healthcare.</p>