This Patient Advocate Representative role — bilingual Spanish/English preferred — is based in Coral Gables, FL, embedded within a hospital environment where you serve as the direct link between uninsured and self-pay patients and the full landscape of governmental and non-governmental benefit programs. The position combines bedside patient interviewing, financial clearance, payor identification, and community field work into a single high-impact role. It is a strong fit for candidates with a social services or hospital admissions background who want to make a tangible difference in patient access and financial outcomes.
Perks and Benefits
- Competitive benefits package as part of a large, established national healthcare organization with operations in more than 135 local regions
- Resources and incentives structured to support career advancement within a broad healthcare services platform
- Vaccination and health screening support provided as part of onboarding (COVID-19, influenza, and applicable future requirements)
- Reasonable accommodations provided for qualified individuals with disabilities
- E-Verify participating employer — supports candidates navigating employment eligibility documentation
Practice Highlights
- Bedside screening of self-pay patients across hospital units, including Emergency Department environments and broad campus settings
- Identification and routing of all potential payor sources: auto insurance, Workers' Compensation, commercial insurance, private insurance, third-party liability (TPL), and governmental programs
- Completion of Confidential Financial Statement forms and hands-on assistance guiding patients through benefit application processes
- Direct patient and family interviewing with full documentation maintained throughout the in-house stay and Patient Accounting cycle
- Financial clearance functions including collections activity and preparation of accounts for Financial Assistance review; cancellation of non-cooperative, non-eligible accounts per protocol
- Follow-up on EES-assigned accounts to confirm government program applications are processed through to eligibility determination
- Field visits to patient homes for skip tracing and document assistance — travel within the community is a regular component of the role
- Coordination with hospital case management, social services, and admissions staff via verbal and written communication on all screening determinations and outcomes
- Work environment spans both hospital floors and office settings with direct daily contact with patients and clinical/administrative staff
- Some travel required beyond local field visits
Qualifications
- High school diploma or equivalent required
- Minimum 2 years of work experience in social services, hospital admitting, or a directly related field
- Working familiarity with Federal, State, and County program rules and regulations governing patient financial assistance and eligibility
- Proficiency in PC systems including Windows, Microsoft Outlook, Excel, and Word
- Strong oral and written communication skills in English; bilingual Spanish strongly preferred given the patient population served in Coral Gables
- Demonstrated ability to manage multiple accounts, facilities, and supervisory relationships simultaneously with attention to detail and efficiency
- Ability to walk through hospital environments, visit patients at bedside, and travel locally for field visits; ability to sit at a computer terminal for extended periods
About the Community
Coral Gables is one of Miami-Dade County's most distinctive communities — a walkable, tree-lined city known for its Mediterranean Revival architecture, vibrant dining scene, and proximity to the University of Miami. The area offers a high quality of life with access to South Florida's beaches, cultural institutions, and year-round warm weather, all within minutes of the broader Miami metropolitan area. The bilingual character of the community makes Spanish fluency a genuine professional asset here, and the cost of living, while reflective of South Florida, is offset by the lifestyle and career opportunities the region provides.