<p>This Patient Advocate Representative role — bilingual Spanish/English preferred — is based in Coral Gables, FL, embedded within a hospital environment where you serve as the direct link between uninsured and self-pay patients and the full landscape of governmental and non-governmental benefit programs. The position combines bedside patient interviewing, financial clearance, payor identification, and community field work into a single high-impact role. It is a strong fit for candidates with a social services or hospital admissions background who want to make a tangible difference in patient access and financial outcomes.</p>
<h3>Perks and Benefits</h3> <ul> <li>Competitive benefits package as part of a large, established national healthcare organization with operations in more than 135 local regions</li> <li>Resources and incentives structured to support career advancement within a broad healthcare services platform</li> <li>Vaccination and health screening support provided as part of onboarding (COVID-19, influenza, and applicable future requirements)</li> <li>Reasonable accommodations provided for qualified individuals with disabilities</li> <li>E-Verify participating employer — supports candidates navigating employment eligibility documentation</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Bedside screening of self-pay patients across hospital units, including Emergency Department environments and broad campus settings</li> <li>Identification and routing of all potential payor sources: auto insurance, Workers' Compensation, commercial insurance, private insurance, third-party liability (TPL), and governmental programs</li> <li>Completion of Confidential Financial Statement forms and hands-on assistance guiding patients through benefit application processes</li> <li>Direct patient and family interviewing with full documentation maintained throughout the in-house stay and Patient Accounting cycle</li> <li>Financial clearance functions including collections activity and preparation of accounts for Financial Assistance review; cancellation of non-cooperative, non-eligible accounts per protocol</li> <li>Follow-up on EES-assigned accounts to confirm government program applications are processed through to eligibility determination</li> <li>Field visits to patient homes for skip tracing and document assistance — travel within the community is a regular component of the role</li> <li>Coordination with hospital case management, social services, and admissions staff via verbal and written communication on all screening determinations and outcomes</li> <li>Work environment spans both hospital floors and office settings with direct daily contact with patients and clinical/administrative staff</li> <li>Some travel required beyond local field visits</li> </ul>
<h3>Qualifications</h3> <ul> <li>High school diploma or equivalent required</li> <li>Minimum 2 years of work experience in social services, hospital admitting, or a directly related field</li> <li>Working familiarity with Federal, State, and County program rules and regulations governing patient financial assistance and eligibility</li> <li>Proficiency in PC systems including Windows, Microsoft Outlook, Excel, and Word</li> <li>Strong oral and written communication skills in English; bilingual Spanish strongly preferred given the patient population served in Coral Gables</li> <li>Demonstrated ability to manage multiple accounts, facilities, and supervisory relationships simultaneously with attention to detail and efficiency</li> <li>Ability to walk through hospital environments, visit patients at bedside, and travel locally for field visits; ability to sit at a computer terminal for extended periods</li> </ul>
<h3>About the Community</h3> <p>Coral Gables is one of Miami-Dade County's most distinctive communities — a walkable, tree-lined city known for its Mediterranean Revival architecture, vibrant dining scene, and proximity to the University of Miami. The area offers a high quality of life with access to South Florida's beaches, cultural institutions, and year-round warm weather, all within minutes of the broader Miami metropolitan area. The bilingual character of the community makes Spanish fluency a genuine professional asset here, and the cost of living, while reflective of South Florida, is offset by the lifestyle and career opportunities the region provides.</p>