This Patient Advocate Representative (Bilingual) role is a full-time, hospital-based position in Lauderdale Lakes, FL, embedded within a multi-facility health system that has served more than 135 regional markets across the country for over 30 years. The position sits at the intersection of patient access, financial counseling, and social services — working bedside with self-pay patients to identify coverage eligibility, secure benefits, and route accounts accurately through the revenue cycle. Bilingual (English/Spanish) candidates are strongly preferred, making this an especially impactful role in South Florida's diverse patient population.
Perks and Benefits
- Competitive benefits package offered as part of a large, established health system
- Resources and professional development support to advance within the organization
- Vaccination and health screening support provided prior to start of employment
- Reasonable accommodations available for qualified individuals with disabilities
- E-Verify participating employer with employment practices compliant with all applicable federal, state, and local laws
Practice Highlights
- Conducts bedside interviews with patients and/or family members to screen for eligibility across governmental programs (Medicaid, Medicare, county assistance) and non-governmental programs
- Identifies all potential payor sources including auto insurance, Workers' Compensation, commercial insurance, private insurance, and third-party liability (TPL) to ensure accurate account routing in the Patient Accounting environment
- Obtains and completes Confidential Financial Statement forms; guides patients through the benefits application process from initiation to resolution
- Performs financial clearance functions including collections; prepares accounts for Financial Assistance review and cancels accounts where patient cooperation is absent and no program eligibility exists
- Follows up on EES-assigned accounts to confirm government applications are progressing; builds ongoing working relationships with patients to accelerate eligibility determinations
- Conducts field visits to patient homes for skip tracing and document assistance — some travel required
- Communicates case screening determinations and outcomes to hospital case management, social services, and admissions staff via both verbal and written channels
- Maintains complete, accurate documentation of all account activity throughout the in-house stay and the full Patient Accounting cycle
- Works across multiple hospital facilities and platforms, coordinating with multiple supervisors and departments simultaneously
- Work environment spans both hospital settings (including Emergency Department and patient bedside) and office facilities, with direct patient and staff contact
Qualifications
- High School diploma or equivalent required
- Minimum 2 years of work experience in Social Services, Hospital Admitting, or a directly related field
- Working familiarity with Federal, State, and County program rules and regulations governing patient financial assistance
- Proficiency in PC systems including Windows, Microsoft Outlook, Excel, and Word
- Strong oral and written communication skills in English; bilingual in Spanish strongly preferred
- Demonstrated ability to work independently, prioritize competing tasks, and manage multiple accounts with efficiency and attention to detail
- Ability to walk through hospital environments including broad campus settings and Emergency Department areas, and to travel for field visits as required
- Must be able to obtain and provide confirmation of all required vaccinations and screenings (including COVID-19 and influenza) prior to employment start, as applicable and permitted by law
About the Community
Lauderdale Lakes is a city in Broward County, situated in the heart of South Florida's urban corridor between Miami and Fort Lauderdale — offering easy access to world-class beaches, a vibrant multicultural community, and year-round warm weather. The region's large Spanish-speaking population makes bilingual professionals especially valued here, and the area's diverse dining, arts, and recreational offerings provide a rich quality of life. Broward County is home to strong public and private school options, and proximity to Fort Lauderdale-Hollywood International Airport makes regional and national travel straightforward.