The Paley Orthopedic & Spine Institute in West Palm Beach, Florida is seeking an experienced Practice Coordinator to serve as the operational backbone of a world-renowned specialty physician office. This institute is recognized for delivering technologically advanced care for congenital, developmental, and post-traumatic orthopedic conditions — treating patients from the local community, across the United States, and internationally. The role offers a stable, full-time position within a mission-driven environment where front-office excellence directly supports life-changing reconstructive care.
Perks and Benefits
- Medical, dental, vision, and life insurance coverage
- 401(k) retirement savings plan with employer match
- Generous paid time off
- Health savings accounts (HSA); healthcare and dependent flexible spending accounts (FSA)
- Career development and continuing education opportunities
- Employee Assistance Program (EAP) and employee discount program
- Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare assistance, and auto and home insurance
Practice Highlights
- Specialty orthopedic and spine institute with a philosophy centered on reconstruction over amputation — preserving limbs, joints, and function for pediatric and adult patients
- Patient population spans local, national, and international referrals, reflecting the institute's global reputation in complex orthopedic care
- Comprehensive, coordinated care model requiring precise scheduling, referral management, and front-office coordination across a multidisciplinary team
- EMR environment utilizing NextGen or Athena (preferred experience); proficiency in Windows, Microsoft Word, and Outlook required
- Daily operations include patient intake, insurance verification, referral processing, charge entry, payment reconciliation, and medical records management
- Front desk oversight role with responsibility for appointment confirmation, supply ordering, and ensuring a seamless patient experience from first contact through checkout
- Complex, matrix organizational environment requiring flexibility and adaptability
Qualifications
- High School Diploma or GED required
- Minimum 5 years of experience in a physician practice setting preferred
- Completion of a Medical Office Assistant program preferred
- Healthcare management or administration certification preferred
- EMR/EHR experience required; NextGen or Athena platform experience strongly preferred
- Proficiency in a Windows environment with working knowledge of Microsoft Word, Outlook, and internet-based tools
- Demonstrated ability to work flexibly and effectively within a complex, multi-provider practice structure
About the Community
West Palm Beach sits along Florida's Atlantic coast in Palm Beach County — one of South Florida's most desirable places to live and work, offering year-round sunshine, waterfront recreation, a vibrant arts and dining scene, and proximity to Miami and Fort Lauderdale. The area features highly rated public and private schools, a relatively accessible housing market compared to Miami proper, and easy access to beaches, boating, and the Everglades. For clinicians and healthcare professionals relocating from colder climates, West Palm Beach consistently ranks among the most livable mid-size cities in the Southeast.