<p>This night-shift Patient Access Representative II role is based at a hospital campus in Homewood, Alabama, supporting front-end revenue cycle operations across multiple service areas including the Emergency Department. The position sits at the intersection of patient experience and financial clearance — handling registration, insurance verification, authorization, and point-of-service collections for a high-volume acute care environment. Candidates who thrive in fast-paced hospital settings and want stable, benefits-eligible employment on a consistent night schedule will find this a strong fit.</p>
<h3>Perks and Benefits</h3> <ul> <li>Benefits-eligible employment with a large, established acute care health system operating in more than 135 regional markets nationwide</li> <li>Competitive benefits package including health, dental, and vision coverage</li> <li>Retirement plan options</li> <li>Resources and incentives structured to support career advancement within the revenue cycle and patient access track</li> <li>Vaccination and screening requirements fulfilled prior to start date (COVID-19, influenza, and any future required screenings as applicable by law)</li> <li>E-Verify participating employer; equal opportunity workplace with reasonable accommodations for qualified individuals</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Night-shift schedule; hours and days determined by departmental and system volume demands — candidates must have flexible availability</li> <li>Cross-functional role covering at least two Patient Access service areas, with Emergency Department coverage required</li> <li>Full patient registration at date of service: demographic capture, legal form execution (Advance Directives, Conditions of Service, Consent for Treatment, Important Message from Medicare, EMTALA), and PHI scanning</li> <li>Insurance verification, benefits and eligibility confirmation, medical necessity checks per CMS guidelines, and authorization procurement for both scheduled and unscheduled hospital services</li> <li>Point-of-service and post-service patient liability collections using compliant negotiation techniques; hospital cash reconciliation and secured payment entry per financial control policies</li> <li>Inpatient visit notification to payors and coordination of post-discharge care as needed</li> <li>Scheduling support for diagnostic procedures: data entry into scheduling system, patient appointment instruction, and related tasks</li> <li>Collaborative interface with physician offices, clinical staff, and external payer contacts to resolve registration and authorization issues</li> <li>Exposure to high patient volumes and acute care conditions, including potential contact with life-threatening patient situations in patient care locations</li> </ul>
<h3>Qualifications</h3> <ul> <li>High School Diploma or GED required; some college coursework preferred</li> <li>0–1 year of customer service experience; 0–1 year of administrative experience in a medical facility, health insurance, or related field preferred</li> <li>Minimum typing speed of 35 words per minute</li> <li>Demonstrated proficiency with PC, CRT terminal, and printer</li> <li>Ability to interpret physician orders, medical terminology, and insurance cards accurately</li> <li>Working knowledge of third-party payer requirements and healthcare compliance standards preferred</li> <li>Ability to perform essential duties across at least two Patient Access service areas, including the Emergency Department</li> <li>Physical requirements: extended periods at a computer terminal, frequent standing, sitting, and walking, occasional lifting up to 25 lbs, and occasional wheelchair assistance for patients with mobility needs</li> </ul>
<h3>About the Community</h3> <p>Homewood is a well-regarded residential suburb immediately adjacent to Birmingham, Alabama — offering the amenities and employment base of a major metro with a distinctly neighborhood feel, highly rated public schools, and a walkable downtown corridor with local dining and retail. The greater Birmingham area provides access to professional sports, a growing arts and culinary scene, UAB's academic medical complex, and easy reach to outdoor recreation across the Appalachian foothills and Alabama's lake country. Cost of living remains well below the national average, making Homewood an attractive base for healthcare professionals at any career stage.</p>