This Patient Service Representative opening is based at a busy ophthalmology and optometry practice in Marietta, Georgia, operating under the Marietta Eye Clinic (MEC) umbrella. The role is a multi-function front-office position covering check-in, check-out, call center, and kiosk greeting responsibilities across clinic locations. It is an excellent fit for a detail-oriented healthcare administrative professional who thrives in a high-volume, patient-facing environment and wants to build deep expertise in ophthalmic practice operations.
Perks and Benefits
- Employment with a large, established multi-site healthcare organization offering competitive benefits
- Health, dental, and vision coverage (standard for the organization's benefit tier)
- Retirement plan participation
- Paid time off and holiday schedule
- Continuing education and staff development opportunities, including morning huddles, staff meetings, and formal evaluations
- E-Verify compliant employer; equal opportunity workplace with reasonable accommodation provisions
Practice Highlights
- Multi-site ophthalmology and optometry practice with cross-location staffing flexibility — travel between clinic locations is required
- High call volume environment: up to 500 inbound calls per day handled with speed, accuracy, and professionalism
- EMR platform: NextGen — used for patient registration, check-out, chart note documentation, insurance matrix utilization, medical record requests, and Triage/Technician-On-Call (TOC) documentation
- Patient recall managed through Brevium recall system with active quota targets
- Appointment confirmation and outbound communication managed via Televox reporting system
- Electronic payment processing via Tele-check and credit card systems; end-of-day batch balancing required at 100% accuracy
- Insurance verification covers both vision and medical coverage, including Medicare allowable schedules, MEC Adjustable Fee Schedule, and insurance matrix tools
- Charge entry and co-payment collection accuracy benchmarked at 85%; receipt generation benchmarked at 85%
- Daily Charge Preview Report review and missing charge reconciliation are standard workflow responsibilities
- Cross-selling role supporting Marietta Eye Optical (MEO) optical products — eyeglasses and contact lenses — per established company guidelines
- Meaningful Use (MU) data collection performed within regulatory guidelines
- Switchboard calls answered within three rings; internal and external call transfers managed per department protocol
- Patient waiting area monitored continuously; clinical staff alerted for any patient waiting beyond 20 minutes
Qualifications
- High school diploma or GED required
- Minimum one year of experience or formal training in patient registration or a related healthcare administrative role
- Working knowledge of insurance programs — vision and medical — including coverage verification, authorization entry, and co-payment/deductible collection
- Demonstrated proficiency or ability to quickly achieve proficiency in NextGen practice management and EMR system
- Ability to travel unassisted between clinic locations as staffing needs require
- Strong telephone etiquette and capacity to manage high inbound call volume calmly and accurately
About the Community
Marietta is a historic city in Cobb County, situated just northwest of Atlanta along the I-75 corridor, offering residents the energy and amenities of a major metropolitan area with a distinctly walkable, small-city downtown character. The area features a low cost of living relative to Atlanta proper, highly rated public schools, and easy access to Kennesaw Mountain National Battlefield Park, Lake Allatoona, and the broader North Georgia outdoor recreation corridor. Marietta's blend of Southern charm, cultural diversity, and proximity to Hartsfield-Jackson Atlanta International Airport makes it a practical and appealing base for healthcare professionals at any career stage.