DMC Sports Medicine in Sterling Heights (Warren, MI) is hiring a Patient Service Representative to anchor front-office operations for a busy orthopedic and sports medicine physician practice affiliated with the Detroit Medical Center — a regional healthcare network with more than 150 years of service to metropolitan Detroit and southeastern Michigan. This is a direct-hire, benefits-eligible position with an immediate $500 sign-on bonus for a candidate who brings polished patient-facing skills and at least one year of medical office experience.
Perks and Benefits
- $500 sign-on bonus
- Medical, dental, vision, and life insurance
- 401(k) retirement savings plan with employer match
- Generous paid time off
- Health savings accounts (HSA); healthcare and dependent flexible spending accounts (FSA)
- Continuing education and career development opportunities
- Employee Assistance Program and employee discount program
- Voluntary benefits: pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare assistance, auto and home insurance
Practice Highlights
- Front-office role within a dedicated orthopedics and sports medicine practice — DMC Sports Medicine, Sterling Heights campus
- Part of DMC Medical Group, a primary and specialty care network spanning greater Detroit and southeastern Michigan
- Affiliated with the Detroit Medical Center, providing access to a full continuum of specialty referral and support services
- Daily responsibilities span the full patient visit cycle: check-in, check-out, referral coordination, and charge entry
- Electronic patient data entry and insurance verification using the practice's electronic system
- Patient portal enrollment and education included as a standard part of the role
- Co-pay collection, charge posting, and patient balance processing handled at the front desk
- High-touch patient interaction environment — greeting, scheduling, confirming, and rescheduling appointments by phone and in person
Qualifications
- High school diploma or GED required; completion of a medical office assistant program preferred
- Minimum one year of experience working in a medical office setting required
- Healthcare management or administration certification preferred
- Familiarity with insurance verification, co-pay collection, and referral processing expected
- Compliance with applicable federal, state, and local vaccination requirements; proof of full vaccination or an approved exemption required prior to start date
About the Community
Sterling Heights sits within Warren, MI — a well-established suburb in Macomb County just north of Detroit, offering affordable housing, strong public schools, and easy access to the cultural and professional amenities of the greater Detroit metropolitan area. The region features a diverse dining and arts scene, major sports franchises, and proximity to Michigan's lake country for outdoor recreation. For healthcare professionals, the Detroit metro market provides a robust professional network and long-term career growth within one of the Midwest's largest regional health systems.