Good Samaritan Medical Center in West Palm Beach, Florida is hiring an experienced Patient Access Representative II to join its hospital registration and admissions team. This is a permanent, benefits-eligible position working a consistent night/weekend rotation — Thursday nights, Saturday days, and Sunday nights — with a structured four-week daytime training period before the shift begins. The role sits at the intersection of patient experience, financial clearance, and clinical operations, requiring cross-functional competency across at least two Patient Access service areas including the Emergency Department.
Perks and Benefits
- Competitive benefits package including medical, dental, and vision coverage
- Retirement plan with company resources and incentives
- Paid structured onboarding: four weeks of Monday–Friday day-shift training prior to transitioning to the permanent schedule
- Stable, predictable shift rotation (Thursday 7p–7:30a, Saturday 7a–7:30p, Sunday 7p–7:30a)
- Career development and advancement pathways within a large, nationally recognized health system
- Vaccination and screening support as part of the onboarding process
- Equal opportunity employer with reasonable accommodation provisions for qualified individuals with disabilities
Practice Highlights
- Permanent shift schedule: Thursday 7p–7:30a, Saturday 7a–7:30p, and Sunday 7p–7:30a — three 12.5-hour shifts per week with a consistent rotation
- Four-week Monday–Friday day-shift training period before transitioning to the permanent schedule
- Cross-trained and deployed across a minimum of two Patient Access service areas, including the Emergency Department
- Full-cycle registration responsibilities: patient greeting, demographic data collection, pre-admission and admission processing, scheduling, reception, and discharge functions
- Financial clearance duties: insurance verification, benefits and eligibility confirmation, authorization procurement for scheduled and unscheduled services, and inpatient payor notification
- Patient liability collection before, during, and after the date of service using compliant negotiation techniques; hospital cash reconciliation and secured payment entry
- Medical necessity verification in accordance with CMS requirements
- Legal and compliance documentation: Advance Directives, Conditions of Service, Consent for Treatment, Important Message from Medicare, and EMTALA forms
- Scanning and filing of Protected Health Information; scheduling of diagnostic procedures with patient instruction
- Post-discharge care coordination support as needed
- Fast-paced hospital administration environment with potential exposure to high patient volumes and acute clinical settings
Qualifications
- High School Diploma or GED required; some college coursework preferred
- 0–1 year of customer service experience required
- 0–1 year of administrative experience in a medical facility, health insurance environment, or related field preferred
- Minimum typing speed of 35 words per minute
- Proficiency with PC, CRT terminal, and printer operation
- Ability to interpret physician orders, medical terminology, and insurance cards accurately
- Working knowledge of third-party payor requirements and healthcare compliance standards preferred
- Demonstrated ability to build collaborative relationships with internal clinical staff and external clients
- Physical ability to sit at a computer terminal for extended periods, stand and walk frequently, lift or carry items up to 25 lbs occasionally, and assist patients with wheelchair mobility as needed
- Availability to work hours and days as required based on departmental and system demands
- Must meet all required pre-employment vaccination and health screening requirements, including COVID-19 and influenza vaccinations as applicable and permitted by law
About the Community
West Palm Beach sits on Florida's southeastern Atlantic coast, offering year-round warm weather, miles of beaches, and a vibrant arts and dining scene anchored by Clematis Street and the Kravis Center for the Performing Arts. The city provides a lower cost of living relative to Miami while maintaining easy access to South Florida's full cultural and recreational amenities, including the Everglades, Palm Beach Island, and major international airports. Families benefit from strong public and private school options throughout Palm Beach County, and the region's outdoor lifestyle — boating, golf, cycling, and waterfront parks — makes it a compelling destination for clinicians and healthcare professionals at any career stage.