<p>A full-time Patient Access Representative II opening at a hospital outpatient facility in El Paso, TX is available for a bilingual (Spanish/English) candidate ready to serve as the front-line connection between patients and the care they need. This day-shift role — with rotating weekend coverage — sits at the intersection of patient experience, financial clearance, and registration operations, making it a strong fit for someone who thrives in a fast-paced hospital environment and takes pride in accurate, compassionate intake work. The position requires cross-functional competency across at least two Patient Access service areas, including the Emergency Department.</p>
<h3>Perks and Benefits</h3> <ul> <li>Competitive benefits package commensurate with a large, multi-regional health system</li> <li>Day-shift schedule with rotating weekend rotation — no overnight requirement</li> <li>Access to leadership development and career advancement resources within a national healthcare network operating in more than 135 local regions</li> <li>Reasonable accommodations provided for qualified individuals with disabilities</li> <li>E-Verify participating employer — supportive of candidates with work authorization needs</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Hospital outpatient setting (Transmountain campus) serving the El Paso, TX community</li> <li>Day shift with rotating weekend coverage; schedule flexibility required based on departmental and system volume demands</li> <li>Cross-trained to perform essential duties in at least two Patient Access service areas, including the Emergency Department</li> <li>Full patient registration at date of service: demographic capture, insurance verification, benefits and eligibility confirmation, and authorization for both scheduled and unscheduled services</li> <li>Financial clearance responsibilities include medical necessity checks per CMS guidelines, inpatient visit notification to payors, and coordination of post-discharge care</li> <li>Patient liability education and compliant collection of co-pays, balances, and outstanding amounts before, during, and after date of service; hospital cash reconciliation and secured payment entry</li> <li>Execution and scanning of required legal and compliance documents: Advance Directives, Conditions of Service, Consent for Treatment, Important Message from Medicare, and EMTALA forms</li> <li>Scheduling support for diagnostic procedures, including data entry, patient appointment instructions, and coordination tasks</li> <li>High-volume, fast-paced environment with exposure to the full spectrum of patient acuity, including life-threatening conditions in patient care areas</li> <li>Collaborative work model requiring strong relationships with both internal departments and external clients (physician offices, payors, community partners)</li> </ul>
<h3>Qualifications</h3> <ul> <li>Spanish/English bilingual proficiency required</li> <li>High School Diploma or GED required; some college coursework preferred</li> <li>0–1 year of customer service experience; 0–1 year of administrative experience in a medical facility, health insurance, or related field preferred</li> <li>Minimum typing speed of 35 words per minute; demonstrated working knowledge of PC, CRT, and printer systems</li> <li>Ability to interpret physician orders, medical terminology, and insurance cards accurately</li> <li>Working knowledge of Third Party Payor requirements and healthcare compliance standards preferred</li> <li>Proficiency in patient negotiation and liability collection techniques using compliant, professional methods</li> <li>Ability to sit at a computer terminal for extended periods; occasional lifting up to 25 lbs; occasional wheelchair assistance for patients with mobility needs</li> <li>Must provide confirmation of all required vaccinations and screenings prior to start of employment, including COVID-19 and influenza vaccinations as applicable and permitted by law</li> </ul>
<h3>About the Community</h3> <p>El Paso sits at the westernmost tip of Texas, nestled between the Franklin Mountains and the Rio Grande — a city of roughly 700,000 that offers a low cost of living, abundant sunshine, and a deeply bicultural character shaped by its position on the U.S.-Mexico border. Outdoor enthusiasts have immediate access to Franklin Mountains State Park, the largest urban wilderness park in the United States, along with hiking, cycling, and year-round warm weather. The city is home to a strong public and private school system, a vibrant arts and food scene, and Fort Bliss, one of the largest U.S. Army installations in the country, contributing to a diverse and stable community that rewards bilingual professionals.</p>