This Patient Access Representative II role is a front-line, full-cycle registration and financial clearance position based in Delray Beach, Florida, embedded within a hospital environment that includes Emergency Department coverage. The position owns the complete patient encounter from pre-admission through discharge — including insurance verification, authorization, liability collection, and legal form execution — making it a strong fit for a detail-oriented healthcare administrative professional who thrives in a high-volume, patient-facing setting. Delray Beach offers a coastal South Florida lifestyle with year-round warm weather and proximity to the broader Boca Raton/Fort Lauderdale corridor.
Perks and Benefits
- Competitive benefits package as part of a large, nationally operating health system with 30+ years of industry presence
- Flexible scheduling based on departmental and system demands — availability across days and hours required
- Vaccination and screening compliance support provided prior to start of employment
- Reasonable accommodations made for qualified individuals with disabilities
- Career advancement resources and leadership development pathways within a multi-region national organization serving 135+ local markets
- E-Verify participating employer; employment practices compliant with all applicable federal and state laws
Practice Highlights
- Full-cycle patient access responsibilities spanning scheduling, pre-admission, admission, registration, reception, and discharge
- Required proficiency in at least two Patient Access service areas, including the Emergency Department
- Completes patient registration at date of service, including execution and securing of all required legal and compliance forms: Advance Directives, Conditions of Service, Consent for Treatment, Important Message from Medicare, and EMTALA documentation
- Performs insurance verification, benefits and eligibility checks, and obtains authorizations for both scheduled and unscheduled hospital services — including inpatient visit notification to payors
- Conducts medical necessity checks and verifications in accordance with CMS standards
- Manages hospital cash reconciliation and secured payment entry in adherence to financial and cash control policies
- Educates patients on financial liabilities and employs compliant patient liability collection techniques before, during, and after the date of service using proper negotiation techniques
- Assists with scheduling diagnostic procedures, entering data into scheduling systems, and providing appointment instructions to patients
- Supports post-discharge care coordination as needed
- Scans and manages Protected Health Information; creates and maintains patient information packets and folders for upcoming services
- Interprets physician orders, medical terminology, and insurance cards in accordance with established standards of care
- Builds collaborative relationships with internal departments and external clients to drive communication accuracy and productivity
- Works within a hospital administration environment with potential exposure to patient care areas, including life-threatening patient conditions
Qualifications
- High School Diploma or GED required; some college coursework preferred
- 0–1 year of experience in a customer service role; 0–1 year of administrative experience in a medical facility, health insurance, or related field preferred
- Minimum typing speed of 35 words per minute
- Demonstrated working knowledge of PC, CRT terminal, and printer operation
- Understanding of Third Party Payor requirements and compliance standards preferred
- Knowledge of hospital department functions and interdepartmental relationships preferred
- Ability to interpret physician orders, medical terminology, and insurance documentation
- Ability to work in a fast-paced, high-volume environment and manage uncooperative or distressed patients professionally
- Must be available to work hours and days as required by departmental and system demands
- Must meet vaccination and screening requirements prior to start of employment, including COVID-19 and influenza vaccinations as applicable and permitted by law
About the Community
Delray Beach sits along Florida's Atlantic Coast in Palm Beach County, consistently recognized as one of South Florida's most livable and walkable beach cities, with a vibrant downtown, award-winning dining, and year-round outdoor recreation. The area offers access to excellent public and private schools, a relatively lower cost of living compared to Miami, and easy commuting distance to Boca Raton, Fort Lauderdale, and West Palm Beach. For clinicians and healthcare professionals seeking a coastal lifestyle without sacrificing access to a major metropolitan corridor, Delray Beach delivers a compelling balance of community character and urban convenience.