<p>This Patient Access Representative II role is a front-line, full-cycle registration and financial clearance position based in Delray Beach, Florida, embedded within a hospital environment that includes Emergency Department coverage. The position owns the complete patient encounter from pre-admission through discharge — including insurance verification, authorization, liability collection, and legal form execution — making it a strong fit for a detail-oriented healthcare administrative professional who thrives in a high-volume, patient-facing setting. Delray Beach offers a coastal South Florida lifestyle with year-round warm weather and proximity to the broader Boca Raton/Fort Lauderdale corridor.</p>
<h3>Perks and Benefits</h3> <ul> <li>Competitive benefits package as part of a large, nationally operating health system with 30+ years of industry presence</li> <li>Flexible scheduling based on departmental and system demands — availability across days and hours required</li> <li>Vaccination and screening compliance support provided prior to start of employment</li> <li>Reasonable accommodations made for qualified individuals with disabilities</li> <li>Career advancement resources and leadership development pathways within a multi-region national organization serving 135+ local markets</li> <li>E-Verify participating employer; employment practices compliant with all applicable federal and state laws</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Full-cycle patient access responsibilities spanning scheduling, pre-admission, admission, registration, reception, and discharge</li> <li>Required proficiency in at least two Patient Access service areas, including the Emergency Department</li> <li>Completes patient registration at date of service, including execution and securing of all required legal and compliance forms: Advance Directives, Conditions of Service, Consent for Treatment, Important Message from Medicare, and EMTALA documentation</li> <li>Performs insurance verification, benefits and eligibility checks, and obtains authorizations for both scheduled and unscheduled hospital services — including inpatient visit notification to payors</li> <li>Conducts medical necessity checks and verifications in accordance with CMS standards</li> <li>Manages hospital cash reconciliation and secured payment entry in adherence to financial and cash control policies</li> <li>Educates patients on financial liabilities and employs compliant patient liability collection techniques before, during, and after the date of service using proper negotiation techniques</li> <li>Assists with scheduling diagnostic procedures, entering data into scheduling systems, and providing appointment instructions to patients</li> <li>Supports post-discharge care coordination as needed</li> <li>Scans and manages Protected Health Information; creates and maintains patient information packets and folders for upcoming services</li> <li>Interprets physician orders, medical terminology, and insurance cards in accordance with established standards of care</li> <li>Builds collaborative relationships with internal departments and external clients to drive communication accuracy and productivity</li> <li>Works within a hospital administration environment with potential exposure to patient care areas, including life-threatening patient conditions</li> </ul>
<h3>Qualifications</h3> <ul> <li>High School Diploma or GED required; some college coursework preferred</li> <li>0–1 year of experience in a customer service role; 0–1 year of administrative experience in a medical facility, health insurance, or related field preferred</li> <li>Minimum typing speed of 35 words per minute</li> <li>Demonstrated working knowledge of PC, CRT terminal, and printer operation</li> <li>Understanding of Third Party Payor requirements and compliance standards preferred</li> <li>Knowledge of hospital department functions and interdepartmental relationships preferred</li> <li>Ability to interpret physician orders, medical terminology, and insurance documentation</li> <li>Ability to work in a fast-paced, high-volume environment and manage uncooperative or distressed patients professionally</li> <li>Must be available to work hours and days as required by departmental and system demands</li> <li>Must meet vaccination and screening requirements prior to start of employment, including COVID-19 and influenza vaccinations as applicable and permitted by law</li> </ul>
<h3>About the Community</h3> <p>Delray Beach sits along Florida's Atlantic Coast in Palm Beach County, consistently recognized as one of South Florida's most livable and walkable beach cities, with a vibrant downtown, award-winning dining, and year-round outdoor recreation. The area offers access to excellent public and private schools, a relatively lower cost of living compared to Miami, and easy commuting distance to Boca Raton, Fort Lauderdale, and West Palm Beach. For clinicians and healthcare professionals seeking a coastal lifestyle without sacrificing access to a major metropolitan corridor, Delray Beach delivers a compelling balance of community character and urban convenience.</p>