This Patient Access Representative II role is a front-line, patient-facing position based in Phoenix, Arizona, supporting hospital registration, scheduling, insurance verification, and patient financial collections across multiple service areas including the Emergency Department. The schedule is Wednesday through Saturday, 10:00 a.m. to 10:00 p.m. — a consistent four-day block that offers three consecutive days off each week. The position sits within a large, established health system with a national footprint and 30 years of healthcare revenue cycle expertise, offering meaningful career development infrastructure for candidates looking to grow in healthcare administration.
Perks and Benefits
- Competitive benefits package included with employment
- Resources and incentives structured to support career advancement within the organization
- Part of a large national health system operating in more than 135 local regions — broad internal mobility
- Reasonable accommodations provided for qualified individuals with disabilities
- E-Verify participating employer; employment practices comply with all applicable federal and state laws
- Vaccination and health screening requirements fulfilled prior to start date (COVID-19, influenza, and any future required screenings as applicable by law)
Practice Highlights
- Fixed schedule: Wednesday through Saturday, 10:00 a.m. – 10:00 p.m. (12-hour shifts, four days per week)
- Cross-functional role covering at least two Patient Access service areas, with required competency in the Emergency Department
- Full patient registration at date of service: demographic collection, legal form execution (Advance Directives, Conditions of Service, Consent for Treatment, Important Message from Medicare, EMTALA), and PHI scanning
- Insurance verification, benefits and eligibility confirmation, medical necessity checks per CMS guidelines, and prior authorization for both scheduled and unscheduled hospital services
- Patient liability education and compliant financial collections before, during, and after date of service; hospital cash reconciliation and secured payment entry
- Scheduling support for diagnostic procedures: data entry into scheduling system, patient appointment instructions, and coordination of post-discharge care
- Inpatient visit notification to payors and completion of registration financial clearance work lists
- High-volume, fast-paced hospital environment with potential exposure to acute and life-threatening patient conditions
- Collaborative work model requiring strong relationships with both internal departments and external clients (physician offices, payers, community partners)
Qualifications
- High School Diploma or GED required; some college coursework preferred
- 0–1 year of customer service experience; 0–1 year of administrative experience in a medical facility, health insurance, or related field preferred
- Minimum typing speed of 35 words per minute
- Demonstrated proficiency with PC, CRT terminal, and printer
- Ability to interpret physician orders, medical terminology, and insurance cards accurately
- Working knowledge of third-party payer requirements and healthcare compliance standards preferred
- Must be available to work hours and days as needed based on departmental and system demands
- Physical requirements: extended periods of sitting at a computer terminal, frequent standing and walking, occasional lifting/carrying up to 25 lbs., and occasional wheelchair assistance for patients with mobility limitations
About the Community
Phoenix, Arizona is one of the fastest-growing metropolitan areas in the United States, offering a low cost of living relative to comparable major cities, year-round sunshine, and an exceptional outdoor lifestyle anchored by desert hiking, golf, and easy access to Sedona, Flagstaff, and the Grand Canyon. The metro area supports a robust healthcare economy, strong school systems, and a diverse, vibrant cultural scene — making it an attractive destination for healthcare professionals at every stage of their career.