This Patient Access Representative II opening is based at a busy hospital campus in El Paso, Texas, and serves as a frontline role in the revenue cycle and patient experience continuum. The position operates across multiple Patient Access service areas — including the Emergency Department — on a rotating schedule covering days, evenings, nights, and weekends. Spanish bilingual fluency is required, reflecting the community served. Schedules are posted five weeks in advance, providing meaningful predictability within a 24/7 hospital environment.
Perks and Benefits
- Competitive benefits package including health, dental, and vision coverage
- Retirement plan options with company support
- Vaccination and screening requirements fulfilled prior to start date (COVID-19, influenza, and any future required screenings)
- Reasonable accommodations provided for qualified individuals with disabilities
- Part of a national healthcare organization with 30 years of industry expertise operating in more than 135 local regions — offering career development and advancement resources
- Schedule posted five weeks in advance to support work-life planning
Practice Highlights
- Rotating shift coverage across days, evenings, nights, and weekends — full availability across all shifts required
- Cross-functional deployment across at least two Patient Access service areas, including the Emergency Department
- Full patient registration at point of service: demographic collection, insurance verification, benefits and eligibility checks, and authorization procurement for both scheduled and unscheduled services
- Patient financial counseling responsibilities: educating patients on liability, collecting payments before, during, and after date of service using compliant negotiation techniques, and performing cash reconciliation
- Medical necessity verification in accordance with CMS guidelines; payor notification for inpatient visits
- Completion and scanning of required legal and regulatory forms: Advance Directives, Conditions of Service, Consent for Treatment, Important Message from Medicare, and EMTALA documentation
- Scheduling support for diagnostic procedures and coordination of post-discharge care as needed
- High-volume, fast-paced hospital administration environment with potential exposure to acute and life-threatening patient conditions
- Collaborative interface with physician offices, internal departments, and external insurance payors
- Interpretation of physician orders, medical terminology, and insurance documentation in accordance with established standards of care
Qualifications
- High School Diploma or GED required; some college coursework preferred
- Spanish bilingual proficiency required
- 0–1 year of customer service experience; 0–1 year of administrative experience in a medical facility, health insurance, or related setting preferred
- Minimum typing speed of 35 words per minute
- Demonstrated working knowledge of PC, CRT terminals, and printers
- Familiarity with third-party payor requirements and healthcare compliance standards preferred
- Ability to interpret physician orders, medical terminology, and insurance cards
- Physical requirements include extended periods at a computer terminal, frequent standing, sitting, and walking, occasional lifting up to 25 lbs, and occasional wheelchair assistance for patients
- Must be available to work all shift types based on departmental and system demand
About the Community
El Paso, Texas sits at the westernmost tip of Texas along the Rio Grande, bordered by New Mexico to the north and Ciudad Juárez, Mexico to the south — a bicultural, bilingual metropolitan area of nearly 700,000 residents. The city offers a low cost of living relative to other major Texas metros, a warm desert climate with more than 300 sunny days per year, and easy access to the Franklin Mountains State Park, White Sands National Park, and a vibrant arts and food scene shaped by deep Southwestern and Mexican cultural roots. El Paso is home to strong public and private school options, a major university, and a tight-knit community that consistently ranks among the safest large cities in the United States.