<p>This Patient Access Representative II opening is based at a busy hospital campus in El Paso, Texas, and serves as a frontline role in the revenue cycle and patient experience continuum. The position operates across multiple Patient Access service areas — including the Emergency Department — on a rotating schedule covering days, evenings, nights, and weekends. Spanish bilingual fluency is required, reflecting the community served. Schedules are posted five weeks in advance, providing meaningful predictability within a 24/7 hospital environment.</p>
<h3>Perks and Benefits</h3> <ul> <li>Competitive benefits package including health, dental, and vision coverage</li> <li>Retirement plan options with company support</li> <li>Vaccination and screening requirements fulfilled prior to start date (COVID-19, influenza, and any future required screenings)</li> <li>Reasonable accommodations provided for qualified individuals with disabilities</li> <li>Part of a national healthcare organization with 30 years of industry expertise operating in more than 135 local regions — offering career development and advancement resources</li> <li>Schedule posted five weeks in advance to support work-life planning</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Rotating shift coverage across days, evenings, nights, and weekends — full availability across all shifts required</li> <li>Cross-functional deployment across at least two Patient Access service areas, including the Emergency Department</li> <li>Full patient registration at point of service: demographic collection, insurance verification, benefits and eligibility checks, and authorization procurement for both scheduled and unscheduled services</li> <li>Patient financial counseling responsibilities: educating patients on liability, collecting payments before, during, and after date of service using compliant negotiation techniques, and performing cash reconciliation</li> <li>Medical necessity verification in accordance with CMS guidelines; payor notification for inpatient visits</li> <li>Completion and scanning of required legal and regulatory forms: Advance Directives, Conditions of Service, Consent for Treatment, Important Message from Medicare, and EMTALA documentation</li> <li>Scheduling support for diagnostic procedures and coordination of post-discharge care as needed</li> <li>High-volume, fast-paced hospital administration environment with potential exposure to acute and life-threatening patient conditions</li> <li>Collaborative interface with physician offices, internal departments, and external insurance payors</li> <li>Interpretation of physician orders, medical terminology, and insurance documentation in accordance with established standards of care</li> </ul>
<h3>Qualifications</h3> <ul> <li>High School Diploma or GED required; some college coursework preferred</li> <li>Spanish bilingual proficiency required</li> <li>0–1 year of customer service experience; 0–1 year of administrative experience in a medical facility, health insurance, or related setting preferred</li> <li>Minimum typing speed of 35 words per minute</li> <li>Demonstrated working knowledge of PC, CRT terminals, and printers</li> <li>Familiarity with third-party payor requirements and healthcare compliance standards preferred</li> <li>Ability to interpret physician orders, medical terminology, and insurance cards</li> <li>Physical requirements include extended periods at a computer terminal, frequent standing, sitting, and walking, occasional lifting up to 25 lbs, and occasional wheelchair assistance for patients</li> <li>Must be available to work all shift types based on departmental and system demand</li> </ul>
<h3>About the Community</h3> <p>El Paso, Texas sits at the westernmost tip of Texas along the Rio Grande, bordered by New Mexico to the north and Ciudad Juárez, Mexico to the south — a bicultural, bilingual metropolitan area of nearly 700,000 residents. The city offers a low cost of living relative to other major Texas metros, a warm desert climate with more than 300 sunny days per year, and easy access to the Franklin Mountains State Park, White Sands National Park, and a vibrant arts and food scene shaped by deep Southwestern and Mexican cultural roots. El Paso is home to strong public and private school options, a major university, and a tight-knit community that consistently ranks among the safest large cities in the United States.</p>