<p>Providence Medical Partners, part of the El Paso Physician Network, is hiring a full-time Patient Service Representative to support front-office operations at a busy physician practice in El Paso, TX. This non-exempt role sits at the center of the patient experience — managing check-in, check-out, scheduling, insurance verification, and charge entry for a multi-provider primary and specialty care network. A $500 sign-on bonus is available for new hires.</p>
<h3>Perks and Benefits</h3> <ul> <li>$500 sign-on bonus for new hires</li> <li>Medical, dental, vision, and life insurance</li> <li>401(k) retirement savings plan with employer match</li> <li>Generous paid time off</li> <li>Health savings accounts (HSA); healthcare and dependent flexible spending accounts (FSA)</li> <li>Career development and continuing education opportunities</li> <li>Employee Assistance Program and employee discount program</li> <li>Voluntary benefits: pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare assistance, auto and home insurance</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Front-office role within a physician practice offering both primary and specialty healthcare services</li> <li>Part of the El Paso Physician Network — a distinguished regional network of providers serving patients of all ages</li> <li>Patient check-in and check-out responsibilities including accurate demographic collection and data entry into an electronic system</li> <li>Insurance verification, co-pay collection, charge entry, and patient balance processing</li> <li>Appointment scheduling, confirmation, and rescheduling via phone</li> <li>Referral processing and coordination to support continuity of care</li> <li>Patient portal enrollment and education on office policies and procedures</li> <li>HIPAA-compliant environment with structured compliance and privacy standards</li> </ul>
<h3>Qualifications</h3> <ul> <li>High school diploma or GED required; completion of a medical office assistant program preferred</li> <li>Healthcare management or administration certification preferred</li> <li>Minimum two years of customer service experience; medical office setting strongly preferred</li> <li>Familiarity with electronic health record or practice management systems expected</li> <li>Working knowledge of insurance verification, co-pay collection, and charge entry processes</li> </ul>
<h3>About the Community</h3> <p>El Paso sits at the western tip of Texas along the Rio Grande, bordered by New Mexico to the north and Ciudad Juárez, Mexico to the south — a bicultural, bilingual metropolitan area of nearly 900,000 residents. The city offers a low cost of living relative to other major Texas metros, abundant sunshine, access to the Franklin Mountains State Park for hiking and outdoor recreation, and a vibrant arts and food scene shaped by deep Southwestern and Mexican heritage. Major military installations, a growing university presence, and strong community ties make El Paso a stable, welcoming place to build a long-term career in healthcare.</p>