Providence Medical Partners, part of the El Paso Physician Network, is hiring a full-time Patient Service Representative to support front-office operations at a busy physician practice in El Paso, TX. This non-exempt role sits at the center of the patient experience — managing check-in, check-out, scheduling, insurance verification, and charge entry for a multi-provider primary and specialty care network. A $500 sign-on bonus is available for new hires.
Perks and Benefits
- $500 sign-on bonus for new hires
- Medical, dental, vision, and life insurance
- 401(k) retirement savings plan with employer match
- Generous paid time off
- Health savings accounts (HSA); healthcare and dependent flexible spending accounts (FSA)
- Career development and continuing education opportunities
- Employee Assistance Program and employee discount program
- Voluntary benefits: pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare assistance, auto and home insurance
Practice Highlights
- Front-office role within a physician practice offering both primary and specialty healthcare services
- Part of the El Paso Physician Network — a distinguished regional network of providers serving patients of all ages
- Patient check-in and check-out responsibilities including accurate demographic collection and data entry into an electronic system
- Insurance verification, co-pay collection, charge entry, and patient balance processing
- Appointment scheduling, confirmation, and rescheduling via phone
- Referral processing and coordination to support continuity of care
- Patient portal enrollment and education on office policies and procedures
- HIPAA-compliant environment with structured compliance and privacy standards
Qualifications
- High school diploma or GED required; completion of a medical office assistant program preferred
- Healthcare management or administration certification preferred
- Minimum two years of customer service experience; medical office setting strongly preferred
- Familiarity with electronic health record or practice management systems expected
- Working knowledge of insurance verification, co-pay collection, and charge entry processes
About the Community
El Paso sits at the western tip of Texas along the Rio Grande, bordered by New Mexico to the north and Ciudad Juárez, Mexico to the south — a bicultural, bilingual metropolitan area of nearly 900,000 residents. The city offers a low cost of living relative to other major Texas metros, abundant sunshine, access to the Franklin Mountains State Park for hiking and outdoor recreation, and a vibrant arts and food scene shaped by deep Southwestern and Mexican heritage. Major military installations, a growing university presence, and strong community ties make El Paso a stable, welcoming place to build a long-term career in healthcare.